Can’t Access wp-admin after Updating rankmath plugin

  • Resolved cyber4geeks

    (@cyber4geeks)


    5 years, 12 months ago

    After updating rank math SEO plugin to version 1.0.18 site showing error

    “Fatal error: Class ‘Helper’ not found in /home/cybergee/public_html/wp-content/plugins/seo-by-rank-math/includes/updates/update-1.0.18.php on line 15”

    After I disabled rank math plugin via FTP I can access my site without any issues. So how can I resolve this issue? when I reactivate the plugin The error will come up
    Need Support

    • This topic was modified 5 years, 12 months ago by cyber4geeks.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Rank Math SEO

    (@rankmath)

    Hello,

    Thank you for contacting the support and apologies for the issue you faced there.

    It seems like that updating from an older version to the latest was causing an issue, which we have fixed in 1.0.20

    Please update to the latest version to fix the issue. You can delete the current version on your website via FTP, that won’t remove any data from the plugin.

    Hope that helps.

    I am facing the issue, I am on latest Version 1.0.20. I am seeing this mainly on pages.

    • This reply was modified 5 years, 12 months ago by aniruddh02.
    Plugin Author Rank Math SEO

    (@rankmath)

    Hello @aniruddh02

    Can you please open a new support ticket here so we can take a closer look?
    https://support.rankmath.com/

    Looking forward to helping you. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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