Used to be amazing. Now not so much

This app used to be a dream come true — a handy, reliable dashboard and some of the fastest, friendliest, most helpful support I’d ever seen. Lately, the app has become fraught with problems and bugs, strange inexplicable errors, and getting support takes days. In addition, as a new “feature,” the plugin is now hidden from view and cannot be deactivated nor deleted (WTF?). I’m especially disappointed since it used to be so awesome.