Tried activating AMP for WP app and now can’t go to Dashboard!

Via FTP or your hosting control panel, try deleting the directory /wp-content/plugins/accelerated-mobile-pages. That will remove that plugin.

Unfortunately, I don’t know how to do that. If you don’t mind, can you explain more?

Please contact your host for assistance using their hosting control panel.

I’m still not understanding what you mean but thank you for trying to help. I can’t find a way to contact WordPress directly and am just being directed to this forum.

WordPress is not your host. Your host appears to be mediatemple.com

Yes, I know that, but I was hoping they could give me more assistance but since there’s no way to directly contact them, I’m on here. But thank you for that info! Can I ask how you could tell?

Please contact Media Temple support. We cannot help you use their interface.

Try https://example.com/cpanel to see if that gets you there.

We did and they said they don’t give this kind of support. They told us “For deactivation of a plugin when you do not have access to the WordPress dashboard, I recommend using SSH and the wp-cli tool.”

However, as I said earlier, we’re new to all this and it’s very confusing. I’ve spent the past hour trying to figure this stuff out and am even more lost.

If we can’t figure this out, is there nothing we can do? We’ll just be unable to access our Dashboard?

See https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/

Or try this: https://mediatemple.net/community/products/dv/204643960/using-filezilla-for-ftp-sftp

Thank you so much, we’ve fixed the problem!