No Dropbox Code Found?

  • Resolved wooferdog

    (@wooferdog)


    6 years ago

    I can’t seem to authenticate with my Dropbox account. I’ve tried everything. I’ve uninstalled/reinstalled the plugin (UpdraftPlus version too). I’ve reset settings through Advanced Tools>Wipe Settings. I’ve logged out of Dropbox through my browser, and logged back in.

    When I get to that orange window with the Complete Setup button, I click it and it takes me to an HTTP Error 500 window (This page isn’t working). That’s as far as I’ve gotten with it.

    It’s weird, because I have two other sites connected to the same account and they connect just fine.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    A ‘500 Error’ is a generic error code that indicates that ‘something’ has gone wrong on the server itself.

    You could contact your hosts/server admin and ask them to check the PHP error logs. The logs should contain further information on the exact error that is occurring.

    Regards,
    Bryle

    Thread Starter wooferdog

    (@wooferdog)

    I am the admin, and assuming I’m looking in the right place (the Bluehost cPanel Error Log), I’m not seeing any errors…

    https://imgbox.com/07neiORD

    Also worth mentioning, this is a brand new website. Haven’t even made any posts/pages.

    • This reply was modified 5 years, 12 months ago by wooferdog.
    Thread Starter wooferdog

    (@wooferdog)

    I’ve tried a few other things, none of them worked:

    1) remove Updraft permissions from Dropbox
    2) attempt with different web browser
    3) remove UpdraftPlus.com folder from Dropbox ‘Apps’

    Thread Starter wooferdog

    (@wooferdog)

    I think I may have fixed this. There’s gotta be a bug in the plugin somewhere, cuz wow.

    What I ended up doing, was authenticate repeatedly (with several page refreshes) until the plugin finally accepted the token code. Ridiculous solution, but it seems to have worked. I can’t believe I jumped through all those hoops for nothing.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Apologies for the late reply here.

    We’ve released a few fixes for Dropbox on our recent update. Please let us know if you are still getting the same problem.

    Regards,
    Bryle

Viewing 5 replies - 1 through 5 (of 5 total)
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