Email Followers are gone

  • Resolved ghostqix

    (@ghostqix)


    5 years, 8 months ago

    I’ve run a self-hosted WordPress blog for years and long ago I’d enabled JetPack’s email subscription features so readers could receive an email every time I published a new post. I had the blog subscription widget in the primary sidebar.

    Today I noticed that some recent theme management changes I made must have removed the blog subscription widget in the sidebar, so I re-added it.

    The terrifying moment comes when I see in the configuration for the widget, the “show total number of subscribers” option indicates zero (0) subscribers>

    WTF?

    I check in the WordPress.com account that my Jetpack plugin uses and, sure enough, there’s no email subscribers.

    Now, I know with all the WordPress.com vs www.ads-software.com changes and the monetized Jetpack changes, that I may have missed a memo about how this information is now handled. I’ve searched for all the email subscriber migration support pages and I can’t find a smoking gun as to why my email subscribers disappeared. Could this be due to a deactivation and reactivation of Jetpack? Frankly, I don’t see how it could by a migration issue since I didn’t change sites or use of Jetpack.

    Any suggestions would be appreciated.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor James Huff

    (@macmanx)

    With Jetpack, your stats and subscriber information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats and subscribers were lost.

    That’s what happened on your site; it previously used a different site URL, www.ghostcruises.org/blog/

    With that said, you’re all fixed up now. ??

    It may take an hour or two for the subscriber total on your site to update.

    Thread Starter ghostqix

    (@ghostqix)

    Excellent! Both Followers and Email Followers show up now.
    Thank you very much for your help.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Email Followers are gone’ is closed to new replies.