User Email Confirmation is not being send

Hello @neejoh ,

I’m very sorry for the delay on our end.

Can you give me a link to your site so I could check it? I tested now on my lab site and I received both emails without any issue.

kind regards,
Kasia

I have the same problem!!! help!! but also submissions are not being stored on database, I want to modified the submission ID (restore it or customize it) but can′t find where and how to do that.

It is this form @wpmudev-support2
https://ouders-en-coo.nl/aanmeldformulier/

I can see the submissions are saved to the database in our case. One thing I noticed now is that maybe the Mailchimp integration is doing something wrong…

As you can see on the link above (or this link) there is no field for Mailchimp integration in this form. This form has nothing to do with newsletters, just a registration form for a physical meeting.

But as you can see in the backend submissions, it says the info is sent to Mailchimp which is a big no-no.

PS The email address’ used is masked for the screenshot, of course I used my own mail address for this test too and I never received a confirmation.

• This reply was modified 5 years, 11 months ago by Ronaldt.

Hello there @neejoh,

hope you’re doing well today! ??

I tried to use your form and I didn’t get any email indeed.
Could you please export your form settings as shown here:
https://monosnap.com/file/INJDprbZfUbCdA34lQf7brm5z4nt1Z
and share it here with us via a Dropbox or Google Drive file?

Thank you,
Dimitris

Hello @adguer

Could you please create a new topic about it so we follow the wp.org forum regulations? ??

Thank you,
Dimitris

Hi @wpmudev-support6
Where can I find those options? When I go to [Forminator ? Forms ??(cog-icon) ? Export] I get a pop-up with a JSON output. I don’t see “flag options” you showed in that screenshot.

Is this enough?
https://res.cloudinary.com/comsi-rtv/raw/upload/v1555321772/Forminator/forminator-aanmeldformulier-bijeenkomst-form-export.txt

Hi @neejoh,

Looks like Dimitris pasted a wrong URL there, sorry about that ??
I have imported your for on my test site and did have issues with the user email, error suggests that there was an issue with mail function.
I will forward this to our developers to check it out further.

In the meantime, I was able to get it working properly by using SMTP plugin like “Easy WP SMTP”

Cheers,
Predrag

Thanks @wpmudev-support1, much appreciated.

Setting up SMTP the proper way is kind of a route we rather not take.
Often our clients (we’re a web agency) have services like Office 365 and setting up SMTP can cause some difficulties when sending email through SMTP that have non-shared mailboxes.
For example; When SMTP is set-up globally to send mail through info@…, but the form is set-up to send mail from events@… then email will actually not be send at all because events@… is not allowed to send mail through the global info@… mailbox (which credentials are setup in the SMTP).

I realize it’s a bit of a confusing story, but I hope you understand haha.
Long story short, we’d like to use the default WP mail functionality rather than SMTP.

Thanks again,
Ronald

• This reply was modified 5 years, 11 months ago by Ronaldt.

Hello @neejoh

I totally understand these glitches with Hotmail. I’ve also subscribed to the task Predrag made to our developers, so we’ll keep you posted here as soon as there’s any development on this. ??

Warm regards,
Dimitris

Hi @wpmudev-support6,

I was wondering if there is any update on the subject?
Our client is getting restless and is asking to implement a different plugin. I rather not go that route, but I understand their complaints since it has been over three weeks that their clients have not received confirmation of their reservations.

Kind regards,
Ronald

Hello @neejoh

Hope you’re doing well!

I’m afraid there is no quick fix available yet, our developers are still working on this. Once there will be an update we will update this topic and share a fix.

We really appreciate your patience here!

Kind regards,
Nastia

Hi @wpmudev-support9,

I’m doing well, but to be blunt my (our) patience is running quite low now.
It has been a month since I’ve submitted this crucial and obvious bug.

Is this being worked on or not? And if so, why is it taking so long?

We have been moving our clients over to WPMU DEV plugins more and more, but this kind of support is making us doubt that decision.

Ronald

Hello @neejoh ,

I’m very sorry for the delay. I’m checking with developer what is status of this bug and we will let you know when we know more.

kind regards,
Kasia

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• This reply was modified 5 years, 9 months ago by erikjandelange.

Hello @neejoh

Hope you’re doing well!

We can’t reproduce this issue with the latest version of teh plugin. Would you please make sure the Forminator has the latest version on your site and see if the issue is still there?

If it is, please let us know!

Have a good day and take care!

Cheers,
Nastia