Credit card fields dissapear…

  • Resolved cyberwolfer

    (@cyberwolfer)


    5 years, 11 months ago

    Hi,

    We have a problem that when a client selects an ticket in the desktop version and goes to the checkout page they can’t fill in the Square credit card fields…

    It seems that when you hit refresh or first open the checkout page the fields are normal but if you scroll up to the top of the page the square credit card fields disapear or go blank and you can’t fill them out anymore.

    Best regards,
    Jan

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    Hi @cyberwolfer,

    Let’s make sure this is not a theme or plugin conflict with Square

    First, backing up your live site before any testing and updates is highly recommended. If you would prefer not to do testing on your live site, first make a back up of your site, then create a staging site using this plugin WP Staging. This creates a copy of your live site where you can make tests without affecting your live site.

    Temporarily switch your theme to one of our default – Storefront or Twenty Nineteen, then deactivate all plugins except for – WooCommerce. If it shows correctly, then it’s a theme or plugin conflict. Reactivating each plugin one at a time, then see if the issue pops up again will tell us which plugin is conflicting.

    Thanks!

    Shane Eckert

    (@shaneeckert)

    Automattic Happiness Engineer

    Hi,

    It’s been a few days since we have heard from you. If you need anything else, please let us know.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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