Guest checkout not receiving confirmation emails

  • Resolved alphacrust

    (@alphacrust)


    5 years, 7 months ago

    Hi All,

    Quick question…

    When checking out as a guest via the Credit / Debit card option rather than using a registered PayPal account our customers are reporting that they don’t get any confirmation email.

    As a seller we’re seeing receiving the Payment confirmation email but nothing appears to be going to the customers.

    Anybody any advice on what might be causing this ?

    Regards,

    Paul

Viewing 1 replies (of 1 total)
  • Plugin Author Noor Alam

    (@naa986)

    @alphacrust, Do you have the debug option enabled in the settings? The log file would tell you whether a confirmation email was sent to the customer.

Viewing 1 replies (of 1 total)
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