Does not complete the process

  • I see a lot of 5 stars and I wish I could also give them the same. However, my experience was that the process did not complete. It is actually stuck at 78% and does not move forward any longer from there. It looks like they have the right intentions with this, but it doesn’t work for me. And I simply don’t have the time to send and wait for a support ticket, when I planned to complete these tasks by the end of the day.

    I installed it to help me move faster, but instead I have to dismiss the whole plugin because I have about 5 to 7 sites to migrate, and I cannot have this same mistake happening on every site. It took too long to process, it never completed. I ended up having to go back to the old plugin I used to use for migration.

    It did the backup, but it failed when I initiated the migration via the link it provided.

    • This topic was modified 2 years, 7 months ago by rskangel.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author iClyde

    (@iclyde)

    Hi @rskangel

    We’re always happy to help quickly and efficiently – for free.

    If you could share the logs with me, I would be able to provide you some solution that you can apply for your future backups as well.

    As you described your migration process stopped at 78%.
    – That means the process could be cancelled by:
    a) Your web server due to timeout limit – there is solution for it.
    b) Size limits of database server – there is also solution for it.

    Usually, it can be solved by simple clean-up that takes less than one minute.
    In addition you can also optimize settings of our plugin for your site.

    You can contact us via live-chat on https://backupbliss.com if you’re in rush.
    Let us help you, looking forward your reply! ??

    Thread Starter rskangel

    (@rskangel)

    ok, thank you. I will give it another shot in the next website I am migrating, but for now, I already started the process again on this one, so I’m going finish this off first. If it happens again on the next site, I will use the live chat you provided in the link above to reach out. Thanks again.

    Plugin Author iClyde

    (@iclyde)

    Alright @rskangel, thank you for giving us the chance – really appreciate that! ??

Viewing 3 replies - 1 through 3 (of 3 total)
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