Woocommerce Tax calculation not working

When you run tests are you using the and browser you admin the site from?

I would suggest using a private or incognito browser to test.

Your settings looked good. I didn’t see anything wrong there.

Hello!

Thank you for the quick reply. I am using the same browser as the admin. I will try redoing tests in incognito mode and a different browser and report back.

Thanks

• This reply was modified 5 years, 10 months ago by nickroch.

Cool thanks. Yeah sometimes using the same browser can mess this up. Not always.

I have retested with no success.

I tried Chrome incognito mode, firefox and internet explorer.

all have the same result, only the BC tax is pulled up….

any thoughts?

Thank you!

Ok. Let’s review here and be sure to have everything setup as stated.

Hi again,

yes, everything has been set up correctly per the document.

I took a peek at the code from the woocommerce order review template. I am pretty ignorant so dont know if this is relavent but i dont see the part of the code where it checks the customers address before pulling up the rate rate… code below.

<?php if ( wc_tax_enabled() && ! WC()->cart->display_prices_including_tax() ) : ?>
<?php if ( 'itemized' === get_option( 'woocommerce_tax_total_display' ) ) : ?>
<?php foreach ( WC()->cart->get_tax_totals() as $code => $tax ) : ?>
<tr class="tax-rate tax-rate-<?php echo sanitize_title( $code ); ?>">
<th><?php echo esc_html( $tax->label ); ?></th>
<td><?php echo wp_kses_post( $tax->formatted_amount ); ?></td>
</tr>
<?php endforeach; ?>
<?php else : ?>
<tr class="tax-total">
<th><?php echo esc_html( WC()->countries->tax_or_vat() ); ?></th>
<td><?php wc_cart_totals_taxes_total_html(); ?></td>
</tr>
<?php endif; ?>
<?php endif; ?>

Thank you

Don’t know it it makes a difference, but we have a similar setup and are based in Ontario. We have ‘Default Customer Location’ set to Geolocate in Woocommerce/Settings/General

We also have Shipping Tax Class set to ‘shipping tax class based on cart items’ in
Woocommerce/Settings/Tax

Have you created any Shipping Zones in
Woocommerce/Settings/Shipping ?

Hi albertandbrown.

I originally had it set to geolocate but i thought that may be spoofing my website since my IP address is in BC… I can try setting it back and retest.

I will also try setting the shipping tax class to based on cart items. I dont have any tax classes assigned to any of my products so I dont think it make a difference but we’ll see.

Also, yes i have many shipping zones, mostly for local couriers in BC based on a collection of postal codes. i spent a LOT of time setting them up so i would really prefer not to delete them to test if that affects things, is there a way i can temporarily deactivate them?

That would be inside WC Functions which is inside the Includes folder. As long as your theme doesn’t have any custom snippet it would be working. I’m on my laptop now. Going to review again.

No idea if you can suspend the shipping zones, but you could do a backup, delete and test again. Then restore when ready to move on.

I had time to review on my laptop and I noticed you have EXCLUDING on cart. Please switch that to INCLUDE during CART and CHECKOUT and to display either as a single or whatever you prefer.

Hi Stef,

I made the change. Taxes are now rolled into the unit cost for the items and the shipping however it is still charging only the BC tax rate.

in my testing i have a user set up as having an Ontario address which should have a HST rate of 15%. it is showing a GST rate of 5% and a PST rate of 7% aka BC tax rate…

https://www.petrampvc.ca/wp-content/uploads/2019/05/pst-issue-5.png

Thanks

Wow. Somethings off there. You need to check the drop down in each product under General and make sure it’s only on Taxable not Shipping and not None.

Take another screenshot please of your settings page in Taxes not Standard though.

I need to go walk the dog and the wife’s got dinner ready so if that doesn’t help I’ll be back but maybe someone else can chime in.

@stef

Okie, so I looked at a handful of my products and confirmed they are all taxable and not on shipping or none. almost all my SKUs were created using a csv import so i’m pretty confident they are all the same, tax treatment wise.

Here the is requested screenshot: https://www.petrampvc.ca/wp-content/uploads/2019/05/pst-issue-6.png

I have tried toggling various options back and forth to see if it effects a change. the only thing that I have done that makes any difference is changing the province of my store, then woocommerce pulls the correct tax for that store. its as if its somehow stuck on “calculate tax based on base store”

I also tried enabling auto tax calculation with jetpack and woocommerce services and it does the same thing! only pulls up BC tax, regardless of what the shipping address is.

somewhere, something is causing the tax to use store province for tax, besides the obvious setting in the woocommerce tax settings page.

Any further ideas are greatly appreciated. If i am unable to solve with your advise, im not really sure what my next step would be…

Ok. I think I have it figured out. In the postal code for all your different provinces you have them empty. Since yoo have them empty it’s going to go off of your home base.

You’ll have to add various zip codes separating them by using a ;

Also, if it’s not inckuded on the shipping uncheck that. I don’t know too many businesses that add tax to the shipping.