Blank page on activation

  • Hello,

    When people register through the widget form, they receive the email. But when they click on the link, they will get to a blank page. Even if I try to display php errors, the page is still blank and the action not proceeded.

    Thanks for your help.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Mailjet

    (@mailjet)

    Hi, please can you tell me what version of WordPress and PHP you are using?

    Thread Starter cwsagency

    (@cwsagency)

    Hello, I’m using php 7.1

    Plugin Author Mailjet

    (@mailjet)

    We’ve just released a new plugin version which includes various improvisations and bugfixes.
    Please can you try to update the plugin and see if there will be any change?

    Thread Starter cwsagency

    (@cwsagency)

    Hello, the update has been made. But still have the same problem.

    Plugin Author Mailjet

    (@mailjet)

    Hi, please can you check what is the confirmation page that you’ve selected in the widget configuration -> Advanced customization -> Thank you page (last tab). Can you try switching between the default page and some other page from your blog and see if there is an improvement?

    Sorry for the questions, but the issue can’t be reproduced by our team so we are trying to identify what causes the problem.

    Thanks in advance!

    Thread Starter cwsagency

    (@cwsagency)

    I don’t have such setting page. If I go to settings there’s nothing about widget. And if I go to widgets I’m redirected to wp’s widget page. And no config there.

    Plugin Author Mailjet

    (@mailjet)

    Hm, this sounds strange. How have you added the subscription form to your site?
    This is the link to our guide – please let me know if you did this or something else: https://www.mailjet.com/guides/wordpress-user-guide/widget-setup/#advanced-customization-settings

    And here is the selection of the “Thank you”: https://www.mailjet.com/guides/wordpress-user-guide/widget-setup/#thank-you-page

    Plugin Author Mailjet

    (@mailjet)

    I think we found the culprit here… please make sure that you have marked the desired language of the widget and selected a contact list where to add the subscribers.

    Have a look at this gif from the guide:
    https://www.mailjet.com/guides/wordpress-user-guide/images/widget-7.gif

    This should solve the problem. Please let me know in case you still have issues afterwards.

    Kind regards,
    Martin

    Ced

    (@cedriccharles)

    Hi Martin ?? !

    I had the same issue. But the languages were checked. So I unchecked all languages, than save, than re-check the languages I need and re-save and now everything is ok. I think the issue occurs after an update maybe ?

    Thank you!

    Plugin Author Mailjet

    (@mailjet)

    I tried a few upgrade/downgrade operations today using various plugin versions, but couldn’t break it. We’ll keep an eye on it.

    Thread Starter cwsagency

    (@cwsagency)

    When I check the box, nothing happens. In your gif it opens something with two fields.
    And if I just check and save. It gets unchecked.

    Plugin Author Mailjet

    (@mailjet)

    @cwsagency please can you create a support ticket in our system: https://app.mailjet.com/support/ticket
    Open the browser console (F12 on Chrome and then choose the “Console” tab), click on the checkbox and see if there are some errors in the console. Send us a screenshot of the whole widgets page.

    PS. Please add a link to this discussion in the support ticket so we can easily continue form here.

Viewing 12 replies - 1 through 12 (of 12 total)
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