Personal details appear blank…

  • Hello,

    I have noticed some sort of caching problem while testing the plugin before and after applying updates.

    Essentially, we have created our own account page and have used shortcodes to allow the user to manage their own information. Basically, when you update your password, it seems to clear all the personal information fields. However, if you refresh the page, the personal information re-appears. See screenshots for an example:

    1. Password is changed – https://i.paste.pics/9cbf0cbb5c9b442aaa2521fe5c7d5065.png
    2. Return to personal information tab and fields are blank – https://i.paste.pics/7c28b0c11bbbc648ebf1ee6d17027938.png
    3. If you refresh the page, information re-appears – https://i.paste.pics/ccb59767bd3fa770944534e5dda940d6.png

    We are using WPbakery page builder to create the accordion tabs. Each tab has the related wp-member shortcode to create the relevant functionality.

    Would you know what the possible problem could be? I do not recall this being a problem when I implemented this account page originally (5-6 months ago).

    Many thanks,
    Jon.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Chad Butler

    (@cbutlerjr)

    Each tab has the related wp-member shortcode to create the relevant functionality.

    Which shortcodes are being used?

    Thread Starter lbbjon

    (@lbbjon)

    Hi Chad,

    On the ‘Your information’ tab, we are using:
    [wpmem_logged_in][wpmem_form user_edit][/wpmem_logged_in]

    On the ‘Change password’ tab, we are using:
    [wpmem_logged_in][wpmem_form password][/wpmem_logged_in]

    Let us know if you need anything else.

    Many thanks,
    Jon.

Viewing 2 replies - 1 through 2 (of 2 total)
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