PayPal checkout is changing customer’s variation and price!

  • Resolved doug262

    (@doug262)


    5 years, 9 months ago

    Since May 6th, I have had 2 instances of customers selecting variation size options, but the order comes to me with a \” after the size and the customers paid for the smallest size variation instead!

    My original post about this with more detail is at: https://www.ads-software.com/support/topic/orders-with-size-variations-are-sold-at-incorrect-prices/#post-11582216

    webmasterhouston discovered that the issue is caused by the PayPal button. I have confirmed that this is where the issue is occuring.

    The settings in WooCommerce Paypal Checkout Payment Gateway remain unchanged and appear to be matching the support docs.

    Why is PayPal changing the customer’s variation and price and charging the lowest price variation instead?

    Thanks in advance,
    Doug

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi there @doug262,

    Thank you for opening a new thread!

    The issue sounds quite complicated to me, so could you please contact us at WooCommerce.com > My Account > Tickets? You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thread Starter doug262

    (@doug262)

    Thanks Elvira K. On the support request page, is the correct menu to select in “I need help with” Paypal Powered by Braintree, or is that a different product?

    Hi @doug262,

    You can choose “WooCommerce General”, just make sure to include all the relevant information there ??

    I’m having this SAME issue. How can I get help fixing it? Sold a product a few hours ago for $180 and it was supposed to be $193.

    I just had this same problem and this Plugin in no longer Trusted! We had product being sold at the wrong prices for two weeks because this Plugin has failed to Recognize Attribute Prices and sold the products at $100 dollars less than it was priced. This is a Major Problem and needs to be addressed IMMEDIATELY!

    • This reply was modified 5 years, 2 months ago by megaman22.
Viewing 5 replies - 1 through 5 (of 5 total)
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