Missing orders on certain dates

  • Resolved harry_lime

    (@harry_lime)


    5 years, 9 months ago

    Hi There

    So I installed this onto my test site and generally it seems to be working really well. However, I’ve noticed that the stats miss certain orders for some reason even though they have been completed.

    For example, on March 8th, there were 4 orders but when I look at this in Analytics, it shows a zero. If I click on the zero, it takes me to the orders page for today which indeed shows the 4 orders.

    Generally the overall statistics show I’m missing a few orders for each product.

    I’ve tried updating the stats 3 or 4 times but get the same results.

    Any ideas?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Albert Juhé Lluveras

    (@aljullu)

    Hi @harry_lime, thanks for testing WooCommerce Admin. We are doing some improvements to the import tool that will make it more reliable and better report issues in the following versions.

    In the meanwhile, you can try if this process fixes your issue:

    – Go to Analytics > Settings and click on Delete Previously Imported Data.

    – Once it finishes, in the date selector make sure you have All selected and uncheck Skip previously imported customers and orders. Then, click on Start.

    That will import all your data again, so it might take a while if your store has a lot of orders and customers.

    Thread Starter harry_lime

    (@harry_lime)

    Hi @aljullu
    Thanks for the response. Will try that now and report back.

    Thread Starter harry_lime

    (@harry_lime)

    Hi @aljullu

    So that looks to have done the trick. I think the crucial difference was to “uncheck Skip previously imported customers and orders.” as it was ticked the first time I imported.

    Thanks for the help. Look forward to future developments.

    Thankyou. That helped me too.

Viewing 4 replies - 1 through 4 (of 4 total)
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