500 Internal Server Error

  • I do not know if it happened to anyone else, but when I asked to update the plugin Sportpress 2 days ago my site crashed and I can not access the wordpress panel anymore.
    I did the update of the plugin and when I clicked back to the dashboard the site stopped and started to display the message “500 Internal Server Error”.
    I have already increased the execution time on the server but it does not work.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 28 total)
  • Plugin Contributor Savvas

    (@savvasha)

    Hi @jrwebdesign,

    I am sorry that was happened to you…

    To be sure that it was SportsPress fault, please delete the SportsPress plugin folder from wp-content/plugins/. Dont worry, you will not loose any data. You can use either an FTP client, or a File Manager from cPanel/Plesk.

    If the problem is still there, then you should come in contact with your host provider for further assistant.

    Thanks,
    Savvas

    Thread Starter jrwebdesign

    (@jrwebdesign)

    Hello @savvasha!

    I’ve done this, so make sure it’s the plugin, delete the folder and it works again, so I tried to perform a new installation and the same problem occurred again.

    Plugin Contributor Savvas

    (@savvasha)

    Hi @jrwebdesign ,

    You should check your error logs for more info. It seems that something is misonfigured at your server. You should contact with your hosting provider to help you out.

    Thanks,
    Savvas

    Thread Starter jrwebdesign

    (@jrwebdesign)

    It was confirmed by the hosting that the problem is with the plugin.
    When we remove the folder from it, the site returns to normal.

    Plugin Contributor Savvas

    (@savvasha)

    The cause of 500 is SportsPress but we need more info to investigate. Some logs will be helpful to identify the root of the issue.

    Thanks,
    Savvas

    Thread Starter jrwebdesign

    (@jrwebdesign)

    I do not know where I could get an error log to send them, I requested the hosting and they also asked me to contact the plugin support.

    At the last attempt I confirmed that it was not even necessary to activate the plugin, I removed it again and only installed it and my panel returned the error.

    Plugin Contributor Savvas

    (@savvasha)

    They (hosting provider) should send you the error log ??

    Thanks,
    Savvad

    Plugin Contributor Savvas

    (@savvasha)

    In the meantime you can try to disable all your plugins before re-installing SportsPress. If it installed and activated without error then try to activate one by one the other plugins to identify which one conflicts with SportsPress.

    Thanks,
    Savvad

    Thread Starter jrwebdesign

    (@jrwebdesign)

    I just did it, I deactivated all other plugins used, including sportpress soccer and the error remains.

    Plugin Contributor Savvas

    (@savvasha)

    Try also to switch to a default theme like Rookie or Twentyseventeen

    Thread Starter jrwebdesign

    (@jrwebdesign)

    I already use Rookie.

    Plugin Contributor Savvas

    (@savvasha)

    Ok.. Can you try to replace modules/sportspress-default-nationality.php with the following before activating SportsPress:
    https://github.com/ThemeBoy/SportsPress/blob/master/modules/sportspress-default-nationality.php

    And then try to activate it.

    Thread Starter jrwebdesign

    (@jrwebdesign)

    I made the change and when I try to activate it it returns the error.

    Plugin Contributor Savvas

    (@savvasha)

    Can you share the versions of PHP and MySQL you are using?

    Thread Starter jrwebdesign

    (@jrwebdesign)

    PHP 7.2 (ea-php72)
    Vers?o do servidor: 5.7.26-cll-lve – MySQL Community Server – (GPL)

Viewing 15 replies - 1 through 15 (of 28 total)
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