Woocommerce CPU and physical memory spike when opening multiple tabs

  • Hello!

    I have been running into some issues with my online store. The site seems to crash and display 503 error when quickly opening multiple tabs at once. I know that puts stress on the server but it doesn’t have any traffic yet, so when it does I guess it will be a huge disaster.

    Service Unavailable

    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

    Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request

    The reasons seems to be high CPU and physical memory (500 mb limit) which is displayed on Cpanel. I tried disabling all plugins and changing back to storefront and it doesn’t seem to make a difference.

    I tried it with my other site which is running opencart and has a lot more products available and there is a very slight difference in CPU and physical memory usage when I open multiple tabs at once. I guess this should be normal, otherwise a single visitor can crash it. I also tried running an woocomerce site on another domain (same hosting) and it didn’t crash.

    Are there any logs I can check to see what seems to be crashing my site?

    Query monitor displays some slow queries (6), but all from Woocommerce and with a time below 0,09.

    EDIT: I tried googling for similar problems, but did not find any answers.

    Thanks for any help ??

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • try to use php 7.2

    Stef

    (@serafinnyc)

    Sounds like your server is lacking. What are you running?

    Moderator Jose Castaneda

    (@jcastaneda)

    THEME COFFEE MONKEY

    Hi!

    Is the site on a shared server? That’s one thing that comes to mind.

    Sometimes you get a server that specs out properly but due to ‘the neighbors’ it’s either swamped or has issues on the hardware side that slows it down.

    The site did load fast enough for me but you kind mentioned that might be because the site itself is slightly loaded. You might be glad if you’ll just grab another account there and move everything to that new hosting. Probably cost you a months hosting fees but worth it in my mind.

    Every server there can be exactly the same but there will be one that hiccups all the time, another that blows power supplies monthly, another that loses a CPU every other month, a memory stick the next, and one that just happens to get a full complement of super busy sites.

    Almost all servers are oversold or will be knowing that very few clients use more than about 50% of any one resource and they overlap nicely under normal circumstances. You don’t want your site on a heavily loaded server as it will hiccup from time to time and during recovery they are often vulnerable due to humans with fat fingers being in there trying to figure out what happened.

    Spend a dollar now to save a sleepless night next month.

    I also saw a ‘broadband’ note on the IP that host is on. I think that had to be a mistake but wondered about it.

    Thread Starter jojo5

    (@jojo5)

    I tried switching to PHP 7.2, but the site still crashes.

    Yes, the site is on shared hosting. This was not really specified anywhere on the Slovenian page, only noticed it now on the English one. The host is also very unwilling to help, since I don’t run their best hosting package (I have the second best).

    I guess hosting is the problem then. I will try to find a new and better one. This one is the biggest in my country. We also run another site with them on OpenCart and it seems to be working fine. I did try running Magento at first, but it was very slow with no content on it and a fresh install.

    Thank you for all your help. I really appreciate it ??

Viewing 5 replies - 1 through 5 (of 5 total)
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