add-to-cart problem for new customer. important!

  • Resolved morgenbach

    (@morgenbach)


    5 years, 9 months ago

    Since updating to 3.6.4 it is not possible to put a product into the cart.
    after pressing the buy button and being directed to the cart, it is empty.
    the problem doesn′t exist for logged-in user.
    the typical process for new customer is to create an account in the checkout process.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • AJ a11n

    (@amandasjackson)

    Hi there,

    Is this happening with all products/ product types?

    I visited your site as a customer (not logged in) and I was able to add a product to the cart successfully, and then also proceeded to the checkout without issue:


    Link to image: https://cld.wthms.co/NpOwFv

    It appears as though all is working correctly from what I can see.

    If I have misunderstood, please do provide the exact steps to reproduce the issue as well as a direct link to a product to add to the cart.

    • This reply was modified 5 years, 9 months ago by AJ a11n.
    Thread Starter morgenbach

    (@morgenbach)

    Hi Amanda, thx for your effort.
    Due to fact 3.6.4 has this problem, my website has been downgraded to 3.6.3. So you can′t check it on my running site.

    somewhere on github I′ve read an issue which stated, that the new add-to-cart function would handle the step (a-d-c) with the customer-id…
    please don′t ask me…I′m not a developer

    Plugin Support con

    (@conschneider)

    Engineer

    Hi again,

    somewhere on github I′ve read an issue which stated, that the new add-to-cart function would handle the step (a-d-c) with the customer-id…

    Would you still have the link for this?

    Kind regards,

    Thread Starter morgenbach

    (@morgenbach)

    https://github.com/woocommerce/woocommerce/issues/23682

    Thread Starter morgenbach

    (@morgenbach)

    fyi
    got an information from the developer of the email-customizer plugin ‘wp html mail’, respective the addon ‘wp html mail – woocommerce’ which made critical errors and restrict in some cases the checkout process.
    just tested it with new available update of this plugin and woocommerce 3.6.4.
    everything works fine now.

    thx to all for your effort and support…

    AJ a11n

    (@amandasjackson)

    Glad to hear it – thanks for letting us know!

    If you have any further questions, I recommend creating a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
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