Add Media button vanished on Site Origin Editor Widgets

  • Resolved Starhorsepax2

    (@starhorsepax2)


    5 years, 9 months ago

    All the widgets I put into the widgets areas yesterday still have it. But the ones I try and add today do not. It’s very strange. Also it still works fine on the Editor in the Page Builder sections. It’s only affecting the Widget area.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Andrew Misplon

    (@misplon)

    Hi, thanks for posting.

    Please, try checking for a working baseline by temporarily deactivating all non-SiteOrigin plugins. If you’re using the Classic Editor plugin, you can leave that activated in the test. Let us know how that goes ??

    Thread Starter Starhorsepax2

    (@starhorsepax2)

    I can’t turn off all plugins as these are live sites. But I HAVE found a clue. If you put in a title and hit save, only then does the media button appear. This is a problem as we don’t always want a title showing in the widget. And this widget doesn’t have a ‘hide title’ option.

    Plugin Support Andrew Misplon

    (@misplon)

    Thanks for the update. We, unfortunately, don’t have any further idea about what might be causing this issue. Our recommendation would be to use a maintenance mode plugin, activate it. Then run the plugin conflict test to search for a working baseline. This is the quickest way to rule out a plugin conflict and see if a working baseline can be found.

    The only way I could get the Add Media button to return was to replace the SiteOrigin Editor widget with a regular WP text widget.

    Plugin Support Andrew Misplon

    (@misplon)

    Hi kgroves

    If you’d like assistance, please, open a new support topic, we’d be happy to investigate the problem with you. I’m sure we locate the cause. Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
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