Image Optimization throws error

Hi @mikeyhash, sometimes our server might under heavy loading, could you try to repeat the above steps again to is it working?

Hi @stanleylitespeed,

Just tried it, when I clicked on Clean Up Unfinished Data I got this: https://prntscr.com/o295tg

Still not working.

What’s up with this hash doesn't match and no_auth_key? I’ve never experienced anything like it.

May I know have you set up any firewall or IP blacklist for the site? When our server reaching to your site will be redirected to bxxxx4.oxxxxxxx.com and it’s not matched with you WordPress domain.

No, I haven’t.

I am using Wordfence for security and I also updated to their latest version today. But I’ve never changed any of its default settings.

Just for the sake of giving it a try, I deactivated Wordfence, and it seemed that Cleaning up unfinished Data and reseting IAPI key worked well, but image optimization request threw the same errors, even with Wordfence deactivated.

bxxxx4.oxxxxxxx.com is indeed the server where my website is hosted.

What else?

Our img server seems still get blocked, can you try to add “eu.wp.api.litespeedtech.com” to Wordfence IP Whitelist?

I think it requires a classic IP address, because I get this error: https://prntscr.com/o29nn1

I see, please try to add all the IPs on below page:

https://wp.api.litespeedtech.com/ips

Oh man, this is what happened after the Clean Up Unfinished Data and Reset IAPI Key above: https://prntscr.com/o29oo4

Did I just lose all my optimized images and credits with Litespeed?

I actually added all those IPs in LiteSpeed Cache Settings -> Debug -> Admin IPs.

And I tried to Send Optimization Request and it no longer threw errors, and it seems to be working, but…it started from scratch? I at level 1 and it just requested optimization for 8 images.

I don’t get it…because all my images seem to be already optimized in the Media (and also as you can see in my printscreen above).

Your images should safe, but our credit is counted by URL so your request URL was changed the credit will be reset. I will try to discuss with our server support on weekdays about the credit issue.

Well, the request didn’t succeed (the images where not being pulled as they should have) so I tried again by cleaning unfinished, resetting IAPI and trying Optimization Request…aaand -> the initial errors are back.

(I also added those IPs in Wordfence whitelist.)

Losing the optimized images may be re-made, but I am worried if the rest of Litespeed works well (the caching, tuning, etc.) ?

The other functions will work because of our Image Optm Function is a separate service.

Can you try to temporarily pause all the firewall to see is it work? Also, I find your site cannot be reached by saying it’s been suspended. May I know if those images still can be accessed?

Oh, I had Maintenance Mode activated, because I have been doing some changes to my website (including updates).

This was causing the issues indeed. I’m sorry, I wasn’t aware of that.

Do I still need to have those Litespeed IPs in Admin IPs Debug?

No problem, you can try to remove them to see is it working normally.

Given that the issues were gone, I decided to update again to 2.9.8 (latest).

The issue with optimization versions in Media is still there, same as the other topic opened on the support forum: https://www.ads-software.com/support/topic/image-optimization-urgent/

I think I will get back to 2.9.7 in the meantime.