custom fields only shows in Chrome

Hi @nogamedwayne,

It sounds like this could be related to user accounts in your browser. If you try accessing the page with the form in a a Chrome Incognito window, do they show the same as Safari/firefox?

For reference, this is what I see in both Chrome and Firefox – https://imgur.com/a/yvISnb4

Hi @pipdig thanks. In Incognito it does show the same in Chrome as in Safari/FireFox. Could you maybe explain how user accounts play a role in this? Or how I can have the form display the custom fields?

These are the customfields for “offerte” https://imgur.com/95ezdAq

And this is the shortcode I’m using to display the form

[zendesk_request_form
group=”offerte”
useragent=”no”
subject=”Offerte aanvraag via WEBSITE” priority=””
label_email=”Email” label_submit=”Verstuur” label_name=”Naam” label_description=”Omschrijving”]

Hi @pipdig any chance you have time to follow up on my question?

Hi @nogamedwayne,

Sorry for the slow reply on this!

Could you maybe explain how user accounts play a role in this?

I’m guessing that the website has some kind of caching enabled. When a user is logged in, they might be seeing different content to someone which is not logged in. This tends to be what is happening when you see different things in different web browsers too. You might be logged into your account in Chrome, but you are not logged in on Firefox, for example.

Or how I can have the form display the custom fields?

From what you’ve said so far, you have setup the custom fields and the form correctly with the shortcode. So I think the issue is coming from somewhere else such as caching.

Are you still experiencing the same issue now? Or was it resolved after some time?