My Site’s WooCommerce Export is broken

  • Resolved ted02

    (@ted02)


    5 years, 8 months ago

    I am trying to export all of the products from a live site that has WooCommerce that I’m in charge with and trying to import it to my local dev site’s wordpress database. The thing is when I try to export it from the live site it’s not giving me all of the products that I want. There is a total of 1,796 published products. My exported file gives me a total of 1,194 items. Also, when I change the type of categories that I want to export, it’s still giving me the same total number of items (1,194) in the .csv file, with categories that I did not ask for. It seems that regardless of what I do when exporting, it’s giving me the same number of items.

    Any help would be greatly appreciated. If you feel that you need to get access to the site’s Dashboard to investigate further, I will give you access. Thank you.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @ted02,

    Sorry for the wait on this reply! There are a few things that can cause this, if you are still having the issue.

    1) First off, are there any errors/warnings written in the exported CSV or in the error log? If there are, you might be able to get around them by increasing PHP Memory limit. You can do this with your Host.

    2) Make sure all of your products are Published. Previous to WooCommerce 3.6.5, only products with a status of ‘publish’ or ‘private’ were exported, not those in ‘draft.’ If you want to change that, there’s a filter you can use, located here.

    You can check this walkthrough to ensure your CSV is created correctly, if you continue to have issues please let us know!

    Hi @ted02,

    I am going to close this thread for now, however if you are still having the issue just reply to this and we will re-open it.

    If you have other issues please open a new thread and let us know!

Viewing 2 replies - 1 through 2 (of 2 total)
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