Mark as lost

  • Resolved adz1111

    (@adz1111)


    5 years, 5 months ago

    Hi

    Great plug-in by the way.

    This may be a stupid question, but at what point is an abandoned cart marked or considered as lost? Is it after a set time after the email sequence ends, or is it something I need to do?

    Assuming it’s the latter – for a customer listed in the Reports tab, I can see an “unsubscribe” option but figured that just manually ends the email sequence early? The only other thing is the “Delete” option, but I’m unsure what that ultimately does, so haven’t risked it.

    In advance, thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support CartFlows Team

    (@cartflows)

    @adz1111 Thank you for showing interest in this plugin.

    Please have a look at this flow diagram, this may clarify your points. ( https://cl.ly/6e33edf5af2b )

    For more clarification,

    When the user fills the email address at checkout page, Cart Abandonment plugin will start to capture data and after 15 minutes if the order is not yet placed then this will be considered as Abandoned order automatically.

    If you have activated the email template it will automatically trigger a mail to that user.

    Regarding the Report tab, ‘Unsubscribe’ option is given for admin to remove a specific user from the email sequence this will keep the data as it is.

    If you have used ‘Delete’ option this will completely remove from email sequence and from reports.

    If you have any question in the future, please feel free to contact us at support.

    Here is support link: https://cartflows.com/support/

    Thread Starter adz1111

    (@adz1111)

    Ah okay thanks – so according to the flowchart, the marking as lost automatically occurs 30 days AFTER the email sequence is finishes?

    Plugin Support CartFlows Team

    (@cartflows)

    @adz1111 Yes, exactly.

    if email sequence finishes and yet order is not completed for abandoned order then such orders will be marked as lost order after 30 days.

    If you have any query or help in the future, please feel free to contact us at support.

Viewing 3 replies - 1 through 3 (of 3 total)
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