Crop & Save Button Stalls / Doesn’t Update

  • Resolved connor234

    (@connor234)


    5 years, 8 months ago

    Hi there,

    We’re currently having problems with the Crop & Save button. We have cases where with Administrator accounts, it works absolutely fine, but using other accounts in our directory the button just ‘hangs/stalls’ for a very long period of time and does not budge.

    Any ideas as to why this might be?

    Cheers, Connor

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author ProfileGrid Support

    (@profilegrid0)

    Hello connor234,

    Thank you for writing to us.

    It seems like the issue is specific to your local environment, where one of the existing plugins on the site could be conflicting with ProfileGrid. Could you please check it after deactivating all other plugins on the site, except for ProfileGrid? Then check if the issue is still there.

    In case the issue is resolved after deactivating all other plugins, you’ll have to find which plugin is conflicting with ProfileGrid and keep it deactivated. You can check this by activating the plugins one by one and recreating the issue in ProfileGrid with each activation.

    Please do let us know if you need further assistance.

    Plugin Author ProfileGrid Support

    (@profilegrid0)

    Hello connor234,

    Due to lack of further response from your end, we are marking this issue as resolved. If you still need our support, please respond back on this topic.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Crop & Save Button Stalls / Doesn’t Update’ is closed to new replies.