Login Page keeps Redirecting. Cannot Login at all.

  • Hi, The login page says Error 404 – Page Not Found…etc
    And “Lost your password” also doesn’t work.

    It happened last week too, and I contacted my host, and they fixed it in a few seconds but lied about what they did.
    Now it’s happened to all 12 of my sites. Sorry but I can’t keep contacting my host every day.

    They said they added .php on the end of https://onestopfunnels.com/wp-login
    I had already done that, so I knew they had done something else.

    And it seems to happen after using CCleaner.
    What is CCleaner doing to my sites? I don’t understand how it can affect them!

    How can I fix it in future please? I would love to know what the Hosting Support did in just a few seconds. They won’t tell me. They keep saying just add .php.
    …but that can’t be it!

    Thank you

    • This topic was modified 5 years, 5 months ago by rustybulb.

    The page I need help with: [log in to see the link]

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  • Moderator t-p

    (@t-p)

    See if help tips in this guide helps:

    Login Trouble

    Thread Starter rustybulb

    (@rustybulb)

    Hi t-p

    Thank you for your reply. The hosting company fixed it last time in a few seconds! (and no, they won’t tell me how).

    So they must have changed something on the server. It can’t be due to plugins or themes.

    So looking at this section, but I have no lcue what it means

    “New Login File #
    Sometimes the wp-login.php file may have been corrupted or uploaded incorrectly.

    Delete wp-login.php off of your server and upload a new copy from a fresh WordPress download. Remember, overwriting file via FTP can lead to incomplete transfers.
    Edit wp-login.php as follows:
    Go to the case retrievepassword section, found under this comment:

    // redefining user_login ensures we return the right case in the email

    Replace:
    $user_login = $user_data[“user_login”];

    With:
    $user_login = $user_data->user_login; “

    The bits that don’t make sense to me are:
    “Delete wp-login.php off of your server and upload a new copy from a fresh WordPress download.”

    A fresh WP download? I don’t understand this at all. How do I do that, when the whole site is built on WP? Won’t that get rid of all my content??!!

    If I’m to get a new empty download, where do I download it TO please?! (I have always used a wizard in Cpanel to install WP)

    I know how to use File Manager. Can I do something there please?

    Thank you

    • This reply was modified 5 years, 5 months ago by rustybulb.
    • This reply was modified 5 years, 5 months ago by rustybulb.
    • This reply was modified 5 years, 5 months ago by rustybulb.
Viewing 2 replies - 1 through 2 (of 2 total)
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