Themeco Pro Dashboard wont load with Wordfence activated

Hey @daines,

Can you please switch the Firewall into Learning Mode and let me know if it helps?

https://www.wordfence.com/help/firewall/learning-mode/

Thanks,

Gerroald

Hi Gerroald
Wordfence is currently set to ‘learning mode’. I get the following message when i attempt to click through to pro ‘The site is experiencing technical difficulties.’

If i disable wordfence pro works as it should. I’d prefer not to have to disable wordfence every time i click through to pro.

Any help is appreciated. Thanks,

Hey @daines,

That’s a pretty generic error that could mean many different things. Can you please check your PHP error logs for any errors? If you’re not sure where these are your host can provide them to you.

Thanks,

Gerroald

Hi @wfgerald
Here are the last few entries from the log file.

yumyumsweets.shop [Tue Jul 16 16:32:35 2019] [error] [client 176.26.79.65:0]
yumyumsweets.shop [Tue Jul 16 16:32:35 2019] [error] [client 176.26.79.65:0] mmap() failed: [12] Cannot allocate memory
yumyumsweets.shop [Tue Jul 16 16:32:35 2019] [error] [client 176.26.79.65:0]
yumyumsweets.shop [Tue Jul 16 16:32:35 2019] [error] [client 176.26.79.65:0] PHP Fatal error: Out of memory (allocated 136314880) (tried to allocate 1306624 bytes) in /home/cluster-sites/4/y/yumyumsweets.shop/public_html/wp-content/plugins/woocommerce/includes/class-wc-autoloader.php on line 54
yumyumsweets.shop [Tue Jul 16 16:32:35 2019] [error] [client 176.26.79.65:0] mmap() failed: [12] Cannot allocate memory
yumyumsweets.shop [Tue Jul 16 16:33:30 2019] [error] [client 176.26.79.65:0]
yumyumsweets.shop [Tue Jul 16 16:33:30 2019] [error] [client 176.26.79.65:0] mmap() failed: [12] Cannot allocate memory
yumyumsweets.shop [Tue Jul 16 16:33:30 2019] [error] [client 176.26.79.65:0]
yumyumsweets.shop [Tue Jul 16 16:33:30 2019] [error] [client 176.26.79.65:0] mmap() failed: [12] Cannot allocate memory
yumyumsweets.shop [Tue Jul 16 16:33:30 2019] [error] [client 176.26.79.65:0] PHP Fatal error: Out of memory (allocated 123731968) (tried to allocate 1306624 bytes) in /home/cluster-sites/4/y/yumyumsweets.shop/public_html/wp-content/themes/pro/cornerstone/includes/elements/mixins_includes/_text.php on line 121
yumyumsweets.shop [Tue Jul 16 16:33:30 2019] [error] [client 176.26.79.65:0]
yumyumsweets.shop [Tue Jul 16 16:33:30 2019] [error] [client 176.26.79.65:0] mmap() failed: [12] Cannot allocate memory
yumyumsweets.shop [Tue Jul 16 16:33:30 2019] [error] [client 176.26.79.65:0] PHP Fatal error: Out of memory (allocated 123731968) (tried to allocate 1306624 bytes) in /home/cluster-sites/4/y/yumyumsweets.shop/public_html/wp-content/plugins/woocommerce/includes/class-wc-autoloader.php on line 54

Does this help? Looks like memory could be an issue

Hey @daines,

I’m not sure it’s the cause, but there is a memory issue. Can you ask your host to increase your PHP resources and let me know if it helps?

Thanks,

Gerroald

Hi @wfgerald
I’ve raised a ticket with the host. I will let you know the outcome. Thank you for your help.

Hi @wfgerald
The host has increased the memory and that has done the trick, thank you.

Hey @daines,

Thanks for the update, and happy to hear it.

Please let us know if anything else comes up.

Thanks,

Gerroald