Doubled order on the report

  • Resolved blkjk

    (@blkjk)


    5 years, 8 months ago

    Hi,

    Thanks for the great plugin, it really save a lot of time for analytic report.
    We do encounter an issue which need your help.

    wp-admin -> Analytics -> Orders
    Some of the orders will have +1more behind Product(s) description, what does that means?
    If we look up that order, it only has one product.
    Please see screenshot. https://imgur.com/3NlPADf

    However, if we go to wp-admin -> Analytics -> products -> click the product -> click on the orders to check orders it will show two row of same order. This makes the net. revenue and item sold been counted twice.
    Please see screenshot. https://imgur.com/syahZGc

    Could we only show order that only belongs to variable products? For example, if we go to wp-admin -> Analytics -> products -> click product to see variations -> click on the orders and only display orders to the variable
    Please see screenshot. https://imgur.com/R7542Sf

    Many Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Ron Rennick

    (@wpmuguru)

    Thanks for contacting us. This sounds like it may have been a bug we fixed related to multiple coupons on one order duplicating the order in the Analytics.

    Do you still see this issue with the latest version of WooCommerce Admin?

    Thread Starter blkjk

    (@blkjk)

    Hi Ron, we have updated to the latest 0.16.0 WooCommerce Admin, we still having this issue.

    Plugin Support Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    Hello @blkjk
    This topic did not receive an answer for over a month.

    Please, update to WooCommerce Admin 0.19.0. If you still have the same issue, open a new topic!

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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