Product tab on dashboard is missing

Hi @hellojessicabereiter!

Is it your wp-admin/admin.php?page=wc-settings&tab=products page that inaccessible or is it a category within your product categories that are missing?

Do you have administrator role in the site?

Can you please reply back with your sites’ status report so we can have a closer look. You’ll find the status report under “WooCommerce > Status” page.

Cheers!

Hy @rynald0s!

Its the product page which is missing.
I have admin role in the site.

That’s my status:

### WordPress Environment ###

WordPress address (URL): https://jessicabereiter.com
Site address (URL): https://jessicabereiter.com
WC Version: 3.6.5
Log Directory Writable: ?
WP Version: 5.2.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.29 (Ubuntu)
PHP Version: 7.2.19-0ubuntu0.18.04.1
PHP Post Max Size: 16 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.1.0g

SUHOSIN Installed: –
MySQL Version: 5.7.27-0ubuntu0.18.04.1
Max Upload Size: 16 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.6.5
WC Database Prefix: jb_
MaxMind GeoIP Database: ?
Total Database Size: 10.11MB
Database Data Size: 7.93MB
Database Index Size: 2.18MB
jb_woocommerce_sessions: Data: 1.52MB + Index: 0.05MB
jb_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
jb_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
jb_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
jb_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
jb_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
jb_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
jb_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
jb_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
jb_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
jb_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
jb_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
jb_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
jb_woocommerce_log: Data: 0.02MB + Index: 0.02MB
jb_aiowps_events: Data: 0.02MB + Index: 0.00MB
jb_aiowps_failed_logins: Data: 0.09MB + Index: 0.00MB
jb_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB
jb_aiowps_login_activity: Data: 0.02MB + Index: 0.00MB
jb_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB
jb_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB
jb_commentmeta: Data: 0.02MB + Index: 0.03MB
jb_comments: Data: 0.25MB + Index: 0.39MB
jb_ewwwio_images: Data: 0.05MB + Index: 0.03MB
jb_ewwwio_queue: Data: 0.02MB + Index: 0.02MB
jb_failed_jobs: Data: 0.02MB + Index: 0.00MB
jb_links: Data: 0.02MB + Index: 0.02MB
jb_mailchimp_carts: Data: 0.02MB + Index: 0.00MB
jb_mgmlp_folders: Data: 0.00MB + Index: 0.00MB
jb_newsletter: Data: 0.02MB + Index: 0.03MB
jb_newsletter_emails: Data: 0.02MB + Index: 0.00MB
jb_newsletter_sent: Data: 0.02MB + Index: 0.03MB
jb_newsletter_stats: Data: 0.02MB + Index: 0.03MB
jb_newsletter_user_logs: Data: 0.02MB + Index: 0.00MB
jb_options: Data: 2.03MB + Index: 0.08MB
jb_postmeta: Data: 1.48MB + Index: 0.20MB
jb_posts: Data: 1.44MB + Index: 0.34MB
jb_queue: Data: 0.02MB + Index: 0.00MB
jb_termmeta: Data: 0.02MB + Index: 0.03MB
jb_terms: Data: 0.02MB + Index: 0.03MB
jb_term_relationships: Data: 0.06MB + Index: 0.02MB
jb_term_taxonomy: Data: 0.02MB + Index: 0.03MB
jb_usermeta: Data: 0.06MB + Index: 0.03MB
jb_users: Data: 0.02MB + Index: 0.05MB
jb_wc_admin_notes: Data: 0.02MB + Index: 0.00MB
jb_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB
jb_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB
jb_wc_download_log: Data: 0.02MB + Index: 0.03MB
jb_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB
jb_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB
jb_wc_order_stats: Data: 0.02MB + Index: 0.05MB
jb_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB
jb_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB
jb_wc_webhooks: Data: 0.02MB + Index: 0.02MB
jb_wpmfs_queue: Data: 0.02MB + Index: 0.02MB
jb_yoast_seo_links: Data: 0.02MB + Index: 0.02MB
jb_yoast_seo_meta: Data: 0.05MB + Index: 0.00MB

### Post Type Counts ###

aam_policy: 3
advgb_profiles: 1
art: 1
attachment: 318
customize_changeset: 51
design: 3
jetpack_migration: 2
mgmlp_media_folder: 3
nav_menu_item: 39
news: 5
oembed_cache: 1
page: 28
post: 6
product: 7
revision: 143
scheduled-action: 614
wp_area: 9
wp_block: 7
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?Error messages should not be shown to visitors.

### Active Plugins (34) ###

AAM Plus Package: by Vasyl Martyniuk  – 4.0.0
Admin Menu Editor: by Janis Elsts – 1.9
Advanced Access Manager: by Vasyl Martyniuk <[email protected]> – 5.9.8
Advanced Database Cleaner: by Younes JFR. – 2.0.0
Advanced Gutenberg: by JoomUnited – 2.0.6
All In One WP Security: by Tips and Tricks HQ
Peter Petreski
Ruhul
Ivy – 4.3.9.4

Catch Gallery: by Catch Plugins – 1.2
Catch IDs: by Catch Plugins – 1.8
Catch Infinite Scroll: by Catch Plugins – 1.3
Gallery and Widget for Instagram: by Catch Plugins – 1.8.1
Catch Web Tools: by Catch Plugins – 2.1.5
Contact Form 7: by Takayuki Miyoshi – 5.1.3
Custom Post Type UI: by WebDevStudios – 1.6.2
Elementor: by Elementor.com – 2.6.6
Essential Content Types: by Catch Plugins – 1.5.1
Essential Widgets: by Catch Plugins – 1.5
EWWW Image Optimizer: by Exactly WWW – 4.8.1
Gutenberg: by Gutenberg Team – 6.1.1
Intuitive Custom Post Order: by hijiri – 3.1.2
Jetpack by WordPress.com: by Automattic – 7.5.3
Newsletter: by Stefano Lissa & The Newsletter Team – 6.1.3
Safe SVG: by Daryll Doyle – 1.9.4
To Top: by Catch Plugins – 1.8.1
WooCommerce Blocks: by Automattic – 2.2.1
WooCommerce Admin: by WooCommerce – 0.16.0
WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.16
Germanized for WooCommerce: by Vendidero – 2.3.2
WooCommerce Services: by Automattic – 1.21.0
WooCommerce: by Automattic – 3.6.5
Yoast SEO: by Team Yoast – 11.7 – Not tested with the active version of WooCommerce
WP All Import - WooCommerce Multistore Add-On: by Lykke Media AS – 2.0.0 – Not tested with the active version of WooCommerce
WP Migrate DB: by Delicious Brains – 1.0.11
WPKoi Templates for Elementor: by WPKoi – 1.0.8
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.6.10

### Inactive Plugins (0) ###

### Must Use Plugins (1) ###

WP fail2ban: by Charles Lecklider – 3.5.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #5 - /shop/
Cart: #6 - /shop/warenkorb/
Checkout: #7 - /shop/kasse/
My account: #8 - /shop/mein-konto/
Terms and conditions: #28 - /terms-conditions/

### Theme ###

Name: Catch Vogue Pro
Version: 1.2.3
Author URL: https://catchthemes.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 610
Oldest: 2019-07-01 10:40:42 +0200
Newest: 2019-07-30 10:10:26 +0200

Pending: 2
Oldest: 2019-07-30 11:10:26 +0200
Newest: 2019-07-30 13:30:07 +0200

Canceled: 2
Oldest: 2019-07-24 19:56:15 +0200
Newest: 2019-07-29 10:56:08 +0200

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

Thank you!

Hi @hellojessicabereiter!

Thanks for sending the status report!

The one plugin that stands out to me is:

Admin Menu Editor: by Janis Elsts – 1.9

Please review your settings and make sure you haven’t hidden that menu item from yourself.

Cheers!

That’s the strange thing.
The Plugin ist activated and I can see the “Product” in the Menu Editor and its not hidden!?

Best

Just to make sure, is that menu item showing when temporarily deactivating that plugin? Also, when looking at your system status report, I noticed that you have “Advanced Access Manager” –> have you checked that the permissions of role are configured correctly?

We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.