Password Reset Issue

  • Resolved aartjetwinkel

    (@aartjetwinkel)


    5 years, 7 months ago

    Hi,

    I have an issue with the password reset page. When a user clicks on ‘forgot password’ they can enter their email address and receive an email so they can reset their password. But, when they click on the link in the email they’re redirected to the same page where they have to enter their email address in the first place.

    Any idea what’s going on? I found a similar topic where the issue was resolved by disabling WooCommerce, but that’s not on option for us right now since we’re in the middle of launching a course.

    Thanks in advance for your help!

    Here’s my system info:

    Wordpress
    ——————————————-

    Home Url: https://www.kijkkalligrafie.nl
    Site Url: https://www.kijkkalligrafie.nl
    Login Url: https://www.kijkkalligrafie.nl/wp-login.php
    Version: 5.2.2
    Debug Mode: No
    Debug Log: No
    Debug Display: Yes
    Locale: nl_NL
    Multisite: No
    Page For Posts: BLOG (#78) [https://www.kijkkalligrafie.nl/blog-2/]
    Page On Front: Home (#14) [https://www.kijkkalligrafie.nl/]
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Show On Front: page
    Wp Cron: Yes

    Settings
    ——————————————-

    Version: 3.33.2
    Db Version: 3.33.2
    Course Catalog: Not Set
    Membership Catalog: Not Set
    Student Dashboard: Mijn Account (#7) [https://www.kijkkalligrafie.nl/mijn-account/]
    Checkout Page: Not Set
    Course Catalog Per Page: 9
    Course Catalog Sorting: menu_order
    Membership Catalog Per Page: 9
    Membership Catalog Sorting: menu_order
    Site Membership: Not Set
    Courses Endpoint: my-courses
    Edit Endpoint: edit-account
    Lost Password Endpoint: lost-password
    Vouchers Endpoint: redeem-voucher
    Autogenerate Username: yes
    Password Strength Meter: yes
    Minimum Password Strength: strong
    Terms Required: no
    Terms Page: Not Set
    Checkout Names: required
    Checkout Address: required
    Checkout Phone: optional
    Checkout Email Confirmation: yes
    Open Registration: no
    Registration Names: required
    Registration Address: optional
    Registration Phone: hidden
    Registration Voucher: optional
    Registration Email Confirmation: no
    Account Names: required
    Account Address: required
    Account Phone: optional
    Account Email Confirmation: yes
    Confirmation Endpoint: confirm-payment
    Force Ssl Checkout: no
    Country: US
    Currency: USD
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Decimals: 2
    Trim Zero Decimals: no
    Recurring Payments: no
    Email From Address: [email protected]
    Email From Name: JoyceCeline
    Email Footer Text:
    Email Header Image:
    Cert Bg Width: 800
    Cert Bg Height: 616
    Cert Legacy Compat: no

    Gateways
    ——————————————-

    Handmatig: Enabled
    Handmatig Logging: no
    Handmatig Order: 1

    Server
    ——————————————-

    Mysql Version: 5.5.5
    Php Curl: Yes
    Php Default Timezone: UTC
    Php Fsockopen: Yes
    Php Max Input Vars: 5000
    Php Max Upload Size: 128 MB
    Php Memory Limit: 256M
    Php Post Max Size: 128M
    Php Soap: Yes
    Php Suhosin: No
    Php Time Limt: 120
    Php Version: 7.2.17
    Software: Apache
    Wp Memory Limit: 64M

    Browser
    ——————————————-

    HTTP USER AGENT: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_2) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.2 Safari/605.1.15

    Theme
    ——————————————-

    Name: Astra
    Version: 1.8.7
    Themeuri: https://wpastra.com/
    Authoruri: https://wpastra.com/about/
    Template:
    Child Theme: No
    Llms Support: Yes

    Plugins
    ——————————————-

    Akismet Anti-Spam: 4.1.2
    Autoptimize: 2.5.1
    ConvertKit for WooCommerce: 1.2.0
    Insert Headers and Footers: 1.4.4
    Instant Gzip compression: 2.0
    Jetpack by WordPress.com: 7.5.3
    LifterLMS: 3.33.2
    Really Simple SSL: 3.2.3
    Redirect: 0.8
    Regenerate Thumbnails: 3.1.1
    Smush: 3.2.2.1
    WooCommerce: 3.6.5
    Woocommerce Pay.nl Payment Methods: 3.3.7
    WooCommerce PDF Invoices & Packing Slips: 2.3.0
    WordPress Backup to Dropbox: 4.7.1
    WP Mail SMTP: 1.5.2
    WP Super Cache: 1.6.9
    Yoast SEO: 11.7

    Integrations
    ——————————————-

    BbPress: No
    BuddyPress: No

    Template Overrides
    ——————————————-

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hi @aartjetwinkel,

    You don’t have to disable WooCommerce, though this is likely where the conflict is coming from.

    You want to make sure that LifterLMS’s end point for Lost Password and WooCommerce’s end point for Lost Password are not the same.

    If you go into LifterLMS->Settings->Account you will be able to change the Lost Password end point from there. You can also check WooCommerce’s under WooCommerce->Settings->Advanced

    Setting those to different endpoints should solve the issue.

    Let us know if you have further questions!

    Thanks and take care,

    Thread Starter aartjetwinkel

    (@aartjetwinkel)

    Hi Natalie,

    Thanks so much for your response. I changed the WooCommerce Lost Password endpoint. That didn’t change anything so I also tried changing the LifterLMS Lost Password endpoint. That didn’t change anything as well.

    Maybe it’s loading the old ones trough cache? Or wouldn’t that be a problem?

    If this doesn’t work, what would be another solution?

    Thanks for you help.

    Thread Starter aartjetwinkel

    (@aartjetwinkel)

    @nrherron forgot to tag you, in case you missed my reply

    @aartjetwinkel

    Try changing the pages so that you don’t have both the student dashboard and my account page on the same page.

    The endpoint / slug is tacked onto the page and just changing that slug actually won’t fix the issue.

    The issue you’re having arises from a conflict of query variables that we use (and WooCommerce use) when both these pages are configured to be the same exact page (NOT ENDPOINT).

    These must both be unique pages and then your issue will go away.

    Best,

    Thread Starter aartjetwinkel

    (@aartjetwinkel)

    Hi @thomasplevy That did the trick, thanks so much! I didn’t have a WooCommerce account page set, figured that would conflict with the lifter account page. Turns it out it needs to be set in order to work. Only now is that after as password is reset users get directed to the Woo account page, where their courses aren’t displayed. Do you maybe have any suggestions on that?

    Thanks so much for your help!

    Ben

    Hi @aartjetwinkel,

    I’m glad you got the redirect issue resolved!

    As for logging in you can use LifterLMS Sign in pages: https://lifterlms.com/docs/how-a-student-can-log-in-and-out/

    Or, if you have a navigation link to the Student Dashboard that would allow students to access the dashboard from anywhere on the site.

    Let us know if you have any further questions!

    Thanks and take care,

    • This reply was modified 5 years, 7 months ago by Natalie.

    Since I haven’t heard back from you in a while I’m going to mark this topic resolved. If you need some more help here please just reply and I’ll reopen it and get back to work.

    Best,

    @thomasplevy
    About user questioning @aartjetwinkel.
    I managed to solve the problem but the platform only uses the login system on my woocommerce account
    ignoring.
    when i try to use lifter the password reset error remains even with different “my account” and “home page” pages

    @victordsgnr

    I’m not sure if you’re looking for assistance or letting me know that you’ve solved a similar problem.

    If you need more assistance could you open a new topic and post a copy of your system report with it (read the sticky for details).

    Thanks!

Viewing 9 replies - 1 through 9 (of 9 total)
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