Pro Thumbnail Grid stuck in one column

  • Resolved page52

    (@page52)


    5 years, 7 months ago

    Hello,

    I’ve seen a few threads like this but nothing recent. I’m using Nextgen Gallery Pro and my default gallery setting for the pro thumbnail grid is 3 columns but my galleries are still showing as single column even if I set 3 columns in the shortcode generator. Basic thumbnail grid is working, seems to only be the pro one.

    I’m using Avada theme and I’ve already re-installed both the basic and pro Nextgen plugin, cleared all browser cache, deactivated all plugins and tried 2019 WP theme – nothing works.

    Please help!

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  • Hello @page52

    We want to help you troubleshoot this issue you’re seeing with your Pro Thumbnail Grid display. Unfortunately, www.ads-software.com doesn’t allow us to address pro support questions here in the free forum. We can only address NextGEN Gallery [Free] questions only. Please submit a support request through your member account here: https://www.imagely.com/account. Because we need to work with you on this through your member support ticket, I am going to mark this thread resolved.

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