Question regarding return address change

  • Resolved richard_vermeer

    (@richard_vermeer)


    5 years, 3 months ago

    Hi,

    We are using this plugin in the above website. In the PostNL account (backoffice if I am correct) of my customer he changed the return address. We have deleted this plugin, installed it again, added the API key again but still, when printing a label, the old return address is shown on the label. My question:

    Where do I set the return address? ANd how can it be updated in the website as the address is not set there. It looks like the API does not update changed data in the PostNL account.

    Thank you for your answer.

    Regards,

    Richard

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author PostNL

    (@postnl)

    Hi @richard_vermeer,

    Thank you for your question.

    We have a different system for the return address, which can only be adjusted by the WooCommerce Support employees. The best thing you can do is calling
    023-568 3068 and my colleagues can solve this for you in 5 minutes.

    You can also send an email to [email protected].

    Regards,

    Richard – PostNL

    Thread Starter richard_vermeer

    (@richard_vermeer)

    Hi Richard! ??

    Thanks for your very quick reply. We will do that.

    Regards,

    Richard

Viewing 2 replies - 1 through 2 (of 2 total)
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