Email Headers Appear in Email Client

  • Hi all
    I just recently upgraded to contact form 7 version 5.1.4 and when I fill up the contact form, the email received in my email client has email headers in the content.
    What could be the cause of the problem? I am currently using hostgator. See below on what I received in roundcube webmail. The email headers are the first 7 lines.

    X-PHP-Originating-Script: 2711:class-phpmailer.php
    Date: Thu, 15 Aug 2019 04:38:12 +0000
    From: test peter <[email protected]>
    Message-ID: <[email protected]>
    X-Mailer: PHPMailer 5.2.22 (https://github.com/PHPMailer/PHPMailer)
    MIME-Version: 1.0
    Content-Type: text/plain; charset=UTF-8

    From: test peter <[email protected]>
    Subject: testing abc
    Tel : 43124234

    Message Body:
    etst message apple

    —
    This e-mail was sent from a contact form on Singapore (https://www.sgabc.com)

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter kennychw

    (@kennychw)

    I did some troubleshooting and I managed to view the email source codes.
    Below is the email source code not shown in the email client

    ————————————————————————–
    Return-Path: <[email protected]>
    Delivered-To: [email protected]
    Received: from gator4275.hostgator.com
    by gator4275.hostgator.com with LMTP
    id 0EXzN1TaVF00CwAAugwvyQ
    (envelope-from <[email protected]>)
    for <[email protected]>; Wed, 14 Aug 2019 23:06:44 -0500
    Return-path: <[email protected]>
    Envelope-to: [email protected]
    Delivery-date: Wed, 14 Aug 2019 23:06:44 -0500
    Received: from sgabc by gator4275.hostgator.com with local (Exim 4.92)
    (envelope-from <[email protected]>)
    id 1hy72C-000GHy-Rf
    for [email protected]; Wed, 14 Aug 2019 23:06:44 -0500
    To: [email protected]
    Subject: abc Singapore “abc request”
    X-PHP-Script: for ,
    Message-Id: <[email protected]>
    From: [email protected]
    Date: Wed, 14 Aug 2019 23:06:44 -0500
    ————————————————————

    Below is shown in the email client
    ————————————————————
    X-PHP-Originating-Script: 2711:class-phpmailer.php
    Date: Thu, 15 Aug 2019 04:06:44 +0000
    From: Aunt Low <[email protected]>
    Message-ID: <[email protected]>
    X-Mailer: PHPMailer 5.2.22 (https://github.com/PHPMailer/PHPMailer)
    MIME-Version: 1.0
    Content-Type: text/plain; charset=UTF-8

    From: Aunt Low <[email protected]>
    Subject: abc request
    Tel : 32223332

    Message Body:
    please quote the rates

    —
    This e-mail was sent from a contact form on abc Singapore (https://www.sgabc.com)
    ——————————————————————

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    What other plugins and theme do you use on the website?

    Thread Starter kennychw

    (@kennychw)

    Thanks for the reply
    I am using the following plugins

    All in One SEO Pack 3.2.3
    All in one WP Security 4.3.9.4
    Call Now Button 0.3.6
    Contact Form 7 5.1.4
    Easy Updates Manager 8.0.5
    Excerpt for Pages 1.6
    Genesis Featured Page Advanced 1.9.7
    Genesis Simple Edits 2.2.2
    Google Analyticator 6.5.4
    Google XML Sitemaps 4.1.0
    Simple Side Tab 1.2.1
    Updraftplus 2.16.16.24
    WP-Spamshield 1.9.21

    Using the Theme Genesis 2.10.1
    PHP version is 7.0

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    What email settings do you have in the Mail tab panel?

    Thread Starter kennychw

    (@kennychw)

    Hi
    In the mail tab panel, I am using Mail, not Mail (2)
    Note that I replaced the actual domain name with “abc” for security reasons as this is a public forum.

    Thanks a lot!

    To – [email protected]
    From – [your-name] <[email protected]>
    Subject – abc Singapore “[your-subject]”

    Additional headers is empty

    Message body as follows
    From: [your-name] <[your-email]>
    Subject: [your-subject]
    Tel : [your-tel]

    Message Body:
    [your-message]

    —
    This e-mail was sent from a contact form on abc Singapore (https://www.sgabc.com)

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Ok. Seeing the configuration and output, I have to conclude it is highly possible that hostgator is intervening and breaking the mail header structure by inserting a blank line into where it shouldn’t be. I suggest contacting the hostgator support.

Viewing 6 replies - 1 through 6 (of 6 total)
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