Plugin conflicts

  • Resolved davidmcc3

    (@davidmcc3)


    5 years, 2 months ago

    Installed Complianz GDPR plugin on site yesterday, and there is a conflict with something – it took the site offline as I was working through the configuration wizard.
    The site is currently running WP4.6.12 (for other compatibility reasons), which I believe is okay for Complianz GDPR.
    Is there a list of know conflicts with Themes and plugins?
    Many thanks, David

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @davidmcc3,

    We don’t have a list with incompatibilities. Could you provide us with a list of the plugins and theme used?

    We could create a duplicate and try to work it out.

    Let me know,

    Regards Aert

    Thread Starter davidmcc3

    (@davidmcc3)

    Hi Aert

    Thanks for your quick response.

    I’ve created a dev copy of the site, so I can disable plugins to find the conflict. This much I can do myself, and I can report back my findings.

    Can you confirm that WordPress version 4.6.14 should be okay?

    The hosting account is running PHP 7.0.33

    Regards, David

    Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @davidmcc3,

    4.6+ and PHP 5.6+ is the minimum.

    We hope to hear from you soon,

    regards Aert

    Thread Starter davidmcc3

    (@davidmcc3)

    Hi Aert
    I have my dev version of the site. It is using WP4.6.14 and PHP 7.0.33
    I’ve deactivated all plugins, and activated the 2012 Theme.
    I installed Complianz-GDPR (3.0.9)
    Running through the wizard, got past adding company name etc. then site crashes and displays HTML 500 error message in browser.
    If I rename the complianz-GDPR folder on the server, the site is instantly restored.
    Having had this problem once, I can delete the plugin and reload it, but as soon as I activate it, site crashes again with 500 error.
    At this stage, I can’t see the website or the WP admin area until I delete or rename the plugin folder.
    I’m completely baffled.
    Regards, David

    Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @davidmcc3,

    Please log a support ticket, so we can have a closer look.

    complianz.io/support/

    Thanks! Aert

    Thread Starter davidmcc3

    (@davidmcc3)

    Hi Aert
    Ticket raised with details for access to site.
    Regards, David

    Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @davidmcc3,

    Thank you. We will have a look,

    regards Aert

    Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @davidmcc3,

    I couldn’t find a ticket, could you try again? Thanks

    regards Aert

    Thread Starter davidmcc3

    (@davidmcc3)

    Hi Aert
    Ticket raised about 12 noon UK time Monday 19th
    Using my full name David McCarthy
    Address on form was my ideas-right domain

    Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @davidmcc3.

    Sorry to say we cannot find the ticket. Could you try directly to our support e-mail? Which can be found in our footer on complianz.io.

    regards Aert

    Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    @community

    The plugin has added functionality which updates the minimum requirement to WordPress 4.7+. We will change this with the following update.

    regards Aert

Viewing 11 replies - 1 through 11 (of 11 total)
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