• Resolved Tom

    (@atomiktd)


    I configured plugin and entered new V2 keys but what I got is a for with a spinner running on the top of Submit button.
    There is also another additional Submit button.
    Some other parts of a page are duplicated as well.
    How do I fix it?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author IQComputing

    (@iqcomputing)

    Hello,

    If you’re running into duplication issues then odds are good it’s a separate issue with the theme or other plugins. We suggest doing the following to help narrow down this issue. The below plugin will allow you to revert to a default theme and allow you to safely disable plugins ( you’ll need to keep Contact Form 7 and this plugin enabled to debug ).

    Take a full backup of your theme and database ( you should be doing this regularlly regardless of issues, backups are great! ). Install the WordPress Health Check & Troubleshooting plugin. This will allow you to safely ( just for your logged in user ) disable all plugins except Contact Form 7 and This plugin to see if the issue persists. It will also allow you to switch to a default theme to see if the issue lies with the theme itself. At which point you can enable plugins until you find the one causing issues.

    https://make.www.ads-software.com/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting

    If you revert to a default theme such as Twenty Nineteen and have only Contact Form 7 and Contact Form 7 – reCaptcha v2 plugin enabled and continue to have this issue we would need a link to your website to debug the issue further. Hopefully the above helps you narrow down the cause. It may be helpful for future readers if you report back what the issue was and how you solved it.

    We’ll leave this thread open for now, should you have any additional questions, need further clarification, or figure out your issue please reply back below!

    Plugin Author IQComputing

    (@iqcomputing)

    Hello,

    It’s been a week since we’ve last heard from you. If you continue to have issues please reply back to this thread and we can assist you further. In the meantime we’ll mark this thread as resolved for now. Have a wonderful rest of your week!

    Thread Starter Tom

    (@atomiktd)

    Sorry for delay. I was bussy with other projects. I’ll check your suggestion.

    Thread Starter Tom

    (@atomiktd)

    Checked on another site with OceanWP theme and working!

    I have no idea what was wrong before. Maybe I’ll have time to test on the original site. I’ll let you know.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Spinner on Submit button’ is closed to new replies.