Response is not coming back after WA plugin

  • Resolved rajeevsh

    (@rajeevsh)


    5 years, 6 months ago

    I activated the Watson Assitant plugin to my site. It appeared fine but not responding. Then I checked with the site provided in the training [from Word Press] it is working fine. What might be preventing to send the message in my real site.

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  • Plugin Author Intela-bot Help

    (@intelahelp)

    Hello @rajeevsh.
    Thank you for contacting us.
    To solve your problem we need extended information about your plugin installation. To get the file with the extended information, follow these steps:

    • Go to your WordPress Dahsboard (sample screenshot)
    • Go to “Watson Assistant” > “Set Up Chatbot” in the left menu (sample screenshot)
    • On the “Set Up Your Chatbot” page go to “Having Issues?” tab (sample screenshot)
    • On the “Having Issues?” tab, download full log file with extended information by following the link (sample screenshot). Don’t publish it openly on sites like WordPress Forums as it may contain sesitive information.
    • Send email with description of your issue and attached file to [email protected]

    If you have more questions, don’t hesitate to ask them.

Viewing 1 replies (of 1 total)
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