chat box does not appear

  • Resolved ppakira

    (@ppakira)


    5 years, 6 months ago

    Chat box never appear on web pages, even though I have done successfully the connection between IBM Watson and WordPress.

    The Setting
    Show Chat Box On: All Pages
    Limit Total API Request: No

    Is there anything I should care about?

    There is 1 log message on “Having Issues?” page that
    “#1: Unauthorized REST API access
    Unauthorized log fetching”

    Is this somehow related to the problem?

    Please help.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Intela-bot Help

    (@intelahelp)

    Hello @ppakira. Thank you for contacting us.
    To solve your problem we need extended information about your plugin installation. To get the file with the extended information, follow these steps:

    • Go to your WordPress Dahsboard (sample screenshot)
    • Go to “Watson Assistant” > “Set Up Chatbot” in the left menu (sample screenshot)
    • On the “Set Up Your Chatbot” page go to “Having Issues?” tab (sample screenshot)
    • On the “Having Issues?” tab, download full log file with extended information by following the link (sample screenshot). Don’t publish it openly on sites like WordPress Forums as it may contain sesitive information.
    • Send email with description of your issue and attached file to [email protected]

    If you have more questions, don’t hesitate to ask them.

    Thread Starter ppakira

    (@ppakira)

    Thank you for the answering.

    I figured out the problem.
    I didn’t write “wp_footer();” on file footer.php, so that the plugin didn’t be loaded.
    A sentence solved the whole problem.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘chat box does not appear’ is closed to new replies.