Can’t untick “Enable tax rates and calculations”

  • Resolved equin0x80

    (@equin0x80)


    5 years, 2 months ago

    In WooCommerce, I want to disable tax completely. We do not charge tax and do not want to see it at all. (Currently the checkout adds a VAT amount, which should not be there.) So I go to the settings and untick “Enable tax rates and calculations”, click save, it says settings were saved, but the box is ticked again.

    Why can’t I disable this setting? Is it a bug? If something else is enforcing this setting, how do I find out what it is? (Note that I have set the metadata “_tax_status” to “none” for all our products.)

    I have not posted System Status because this site is not yet live and we do not want to publicise URLs at this point.

    • This topic was modified 5 years, 2 months ago by equin0x80.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter equin0x80

    (@equin0x80)

    I managed to turn it off with this SQL command on the database:

    update wp_n9qwinoptions set option_value=’no’ where option_name = ‘woocommerce_calc_taxes’

    It seems to have worked. But there’s still the question of why the tick box doesn’t work, and I am concerned that it might turn itself back on if we change other settings in future! Thanks for any info.

    Plugin Support mouli a11n

    (@mouli)

    Hi there!
    This is not a bug that we are aware of so my next thought is that this is caused by a conflict between your plugins/theme.

    I’d also strongly suggest that you update your WordPress and plugins so we can eliminate out of date core and plugins as a cause of this issue.

    Issues like this may be caused by either a conflict with your theme or with another plugin. You can read more about plugin and theme conflicts here:
    https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:

    1. Temporarily switch your theme back to the [Storefront](https://www.woocommerce.com/storefront/) or [Twenty Seventeen](https://www.ads-software.com/themes/twentyseventeen/) Theme and test for the issue
    2. If the issue persists, disable all plugins except for **WooCommerce**.
    3. Test to see if the issue has been resolved.
    4. If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.

    One tool you can try is [Health Check](https://www.ads-software.com/plugins/health-check/) which will allow you to test on a live site without disrupting the site seen by customers.

    If doing this on your live site is not possible, can you create a duplicate site? We suggest using [WP Staging](https://www.ads-software.com/plugins/wp-staging/) if your hosting provider does not offer a staging server as an option.

    I hope that helps you to figure it out.
    Feel free to get back to us if you have further questions.

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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