Empty chat bot screen after page load

@jakubkudlacek
your issue was logged
dev team will look into it shortly

Hello @jakubkudlacek. Thank you for contacting us.
To solve your problem we need extended information about your plugin installation. To get the file with the extended information, follow these steps:

• Go to your WordPress Dahsboard (sample screenshot)
• Go to “Watson Assistant” > “Set Up Chatbot” in the left menu (sample screenshot)
• On the “Set Up Your Chatbot” page go to “Having Issues?” tab (sample screenshot)
• On the “Having Issues?” tab, download full log file with extended information by following the link (sample screenshot). Don’t publish it openly on sites like WordPress Forums as it may contain sesitive information.
• Send email with description of your issue and attached file to [email protected]

If you have more questions, don’t hesitate to ask them.

@jakubkudlacek,
Could you please provide PHP error log file from your hosting.
Also, please describe what changes were made to your site before Watson Assistant plugin stopped working?
Thank you

I’m having the exact same problem.

Hello @linkin85.
Thank you for contacting us.

Please describe what changes were made to your site before Watson Assistant plugin stopped working?

And please provide full log file with extended information. Don’t publish it openly on sites like WordPress Forums as it may contain sensitive information.
Send email with description of your issue and attached file to [email protected].
Thank you

the only change that happened was upgrading to 0.8.14 from 0.8.13.

edit: only seems to occur on safari, seems ok in Firefox on Mac.

• This reply was modified 5 years, 5 months ago by linkin85.

@linkin85, please provide log file

@intelahelp @intela
Hello,
unfortunately, the error log server service was off, so I cannot give you this info.
The changes I made, was an installation of 2 plugins:
1) the Wordfence plugin (setting of 2-factor authentication)
2) the Custom Login Page Customizer plugin.

I emailed you the chatbot log file

For me, it doesn’t work in any browser, but just on a mobile phone, strangely, the WELCOME node opens and thats it. It doesn’t react more…

Jakub

@intelahelp @intela
I just turned on the server-side error log. I will send it today after it gets more data.

Jakub

Same here, after updating the plugin the chatbot window is not appearing anymore.

We’re using the shortcode [watson-chat-box] if that matters.

Would be good if this gets fixed asap since we’re missing out on leads.

Hello @nicoter.
Please provide log file.
Thank you

Hello @jakubkudlacek.

We’ve looked at the log file of your plugin, but did not find any errors that could lead to the indicated problem. We’ve also launched a chatbot with your credentials and settings, and everything works fine.
The cause of this problem may be in any of the installed plugins or in the uncleaned cache on your server.
So please try the following steps:
– clear the cache on the server;
– deactivate plugins which you have installed (‘Wordfence’ and ‘Custom Login Page Customizer’).
After this steps check your chatbot.

@intelahelp @intela
Hello,
I tried to deactivate the plugins and cleared the server cache and it didn’t help. I don’t know where you have launched the chatbot but it doesn’t work on my page… Take a look at https://movegeen.com

I noticed, that the plugin holds its setting somewhere even after uninstallation. Where is this setting info stored?
For example, it incorrectly read the list of pages and now it is impossible to restrict it for only selected pages.

Jakub

Hello @linkin85.
We released the new version of plugin (0.8.15) that has the fix to your issue. Please update your plugin to the latest version and let us know if the issue persists.

Hello @jakubkudlacek.

We see that the problem has been resolved on your site. Could you please write what led to this problem and describe the procedure for solving it.