Plugin v1.10.1 Not Passing Value or Order ID to Google Ads Tracking

  • I’ve noticed that since around the 31st August that Google Ads hasn’t been registering conversion values or transaction ID despite them being in the data layer. I’ve compared the generated data layer with one from one of our other sites, running v1.9.x which is still passing the values correctly.

    I’ve replaced the plugin files from 1.10.1 with 1.9.2 and now the values for transactionID and transactionTotal are passing through to the Google Ads conversion tracking in Tag Manager.

    The transaction data section seems to be offset and looks kinda different, as if it’s nested under something and shouldn’t be? I’ve uploaded a screenshot here, which shows what I believe the be the incorrectly nested transaction data :

    The user data is my own so the only person to get spammed will be me XD

    • This topic was modified 5 years, 5 months ago by gwall.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Thomas Geiger

    (@duracelltomi)

    Hi,

    Thanks for this report, this is not the intended behavior, I am going to check this in the latest dev version of the plugin.

    In the meantime, could you upgrade to use enhanced ecommerce instead of classic? On your screenshot, I can see that it is already turned on in plugin settings, with that, you can replace the data layer variable name in your GTM variable to ecommerce.purchase.actionField.revenue

    Thread Starter gwall

    (@gwall)

    Hi Thomas,

    Thanks for the reply. I don’t know if you ever got any further with this, however I’ve experienced the problem again. I did run 1.9.x for the past two months, successfully but after updating the plugin again, I’ve run into “undefined” values from the data layer.

    I’ve taken a screen recording of the two different data layer contents, the first being the correct data layer passing the values successfully to GTM and the second showing the ‘undefined’ error, along with visibly different content in the data layer itself.

    You can see the clip on YouTube which shows the two different data layers and the values passed to Google Ads GTM4WP ‘undefined’ YouTube video

Viewing 2 replies - 1 through 2 (of 2 total)
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