Ship to different address and Shipping Calculator Disappear

  • Resolved hanislm

    (@hanislm)


    5 years, 5 months ago

    Hello,

    When I install woocommerce services, the shipping calculator disappears on the cart page and the ship to different address button disappears in the checkout page. Also, it will not record a shipping address when an order is placed even if you set the shipping address to default to the billing address.

    I have removed and re-installed several times so I know that it is woocommerce services causing this issue.

    Is this a known issue? Is there some setting I’m overlooking? Or is this a bug that needs to be fixed?

    What can I do? Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there!

    I had a look on my site and I am not able to replicate this behaviour.

    It might be that there is another plugin or the theme on the site that is casuing this conflict with WooCommerce Services and I would suggest you do a full conflict test.

    The best way to determine if the issue is being caused by a plugin is to temporarily disable all plugins except for WooCommerce and WooCommerce Services.

    If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins while you’re logged in to that session without affecting normal visitors to your site.

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    I hope this helps!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Ship to different address and Shipping Calculator Disappear’ is closed to new replies.