Theme not allowing for Mailchimp or Google Analytics

  • Resolved silversecretspublishing

    (@silversecretspublishing)


    5 years, 1 month ago

    Hello,
    I was using mailchimp and google analytics before with a different theme. Ever since I switched to this theme, nothing wants to connect. Mailchimp does not know why this is happening and has tried to help but have failed. I noticed my google analytics not working this week.

    I have posted the codes in the header.php file like instructed. I do not know what else to do and I really enjoy the look of this theme.

    Please help!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Theme Author Rough Pixels

    (@roughpixels)

    Sorry for late reply, I was away for the last several hours but once I am back in my studio in the next 2 hours, I will jump on this right away and see what might be happening. Questions first…

    1. Are you using a mailchimp plugin or their own code?
    2. Same for Google analytics, did you grab their own code?

    Do you have your site live? If so, please post the link here and I will take a look at the source code. From there, I can do some troubleshooting and see what might be happening. What I will do is set up a test site with this theme and see if I can replicate the issue you are having, and of course, find a solution for you and to determine if it’s the theme.

    Best Regards,
    Andre

    Theme Author Rough Pixels

    (@roughpixels)

    I’m back in my studio and fired up Storytime. With Google Analytics, I put my own code into the header file and it was showing me as the site visitor when I looked at the live view with Google. One thing to make note of is that there are two headers, the normal site header file and the other is the splash header file; means both need to have the analytics code added.

    **I would also recommend using a plugin if you can because then you can keep the GA code in place whenever there is a Storytime theme update. Otherwise, adding it directly into the theme files means with each update of the theme, your code will be overwritten (removed). You would need to re-add the code after every theme update.

    Try your code again but make sure it’s in both the header.php and the header-splash.php files. Check your live view in Google Analytics to see if it shows your visit as it happens.

    MailChimp

    For MailChimp, I use the Mail Chimp for WordPress plugin and just tested it with the live demo of Storytime. I then tried to subscribe to the newsletter and it worked for me.

    Again, let me know if you are using the plugin (or a different plugin), or if you used custom code only.

Viewing 2 replies - 1 through 2 (of 2 total)
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