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ResolvedModerator

(@jcastaneda)

THEME COFFEE MONKEY

Greetings Jetpack people ??

I came across an issue the other day that is racking my head a little. This could very well be a platform ( Pantheon ) related issue as well but would like to get perhaps a few more eyes on here.

The issue is when connecting a dev environment, or test, things will connect initially but when looking at the list of sites, it shows an error stating that the site cannot be accessed. Example of what is seen: https://www.dropbox.com/s/85ym5pfp74acr65/Screen%20Shot%202019-10-16%20at%201.09.58%20PM.png?dl=0

Now, I did some digging and found an issue on Github ( https://github.com/Automattic/jetpack/issues/779 ) which was then fixed, closed later here https://github.com/Automattic/jetpack/pull/3402. I have added the constant but that debugging message is still showing as seen here: https://www.dropbox.com/s/avv6big8g8sn1hv/Screen%20Shot%202019-10-15%20at%201.04.35%20PM.png?dl=0
This was just a vanilla install of WordPress as well so I’m super perplexed on what could be causing this. The Site Health details are:


### wp-core ###

version: 5.2.3
site_language: en_US
user_language: en_US
permalink: /%year%/%monthnum%/%day%/%postname%/
https_status: true
user_registration: 0
default_comment_status: open
multisite: false
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /srv/bindings/d8b52f3eefea48648a0787a568f58e7a/code
wordpress_size: 60.20 MB (63128647 bytes)
uploads_path: /srv/bindings/d8b52f3eefea48648a0787a568f58e7a/code/wp-content/uploads
uploads_size: 0.00 B (0 bytes)
themes_path: /srv/bindings/d8b52f3eefea48648a0787a568f58e7a/code/wp-content/themes
themes_size: 7.54 MB (7904448 bytes)
plugins_path: /srv/bindings/d8b52f3eefea48648a0787a568f58e7a/code/wp-content/plugins
plugins_size: 21.40 MB (22437642 bytes)
database_size: 1.66 MB (1736704 bytes)
total_size: 90.80 MB (95207441 bytes)

### wp-active-theme ###

name: Twenty Nineteen
version: 1.0 (latest version: 1.4)
author: the WordPress team
author_website: https://www.ads-software.com/
parent_theme: none
theme_features: automatic-feed-links, title-tag, post-thumbnails, menus, html5, custom-logo, customize-selective-refresh-widgets, wp-block-styles, align-wide, editor-styles, editor-style, editor-font-sizes, editor-color-palette, responsive-embeds, infinite-scroll, jetpack-responsive-videos, jetpack-geo-location, jetpack-content-options, widgets
theme_path: /srv/bindings/d8b52f3eefea48648a0787a568f58e7a/code/wp-content/themes/twentynineteen

### wp-themes (8) ###

Twenty Eleven: version: 2.3, author: the WordPress team (latest version: 3.3)
Twenty Fifteen: version: 1.4, author: the WordPress team (latest version: 2.5)
Twenty Fourteen: version: 1.6, author: the WordPress team (latest version: 2.7)
Twenty Seventeen: version: 1.0, author: the WordPress team (latest version: 2.2)
Twenty Sixteen: version: 1.0, author: the WordPress team (latest version: 2.0)
Twenty Ten: version: 2.1, author: the WordPress team (latest version: 2.9)
Twenty Thirteen: version: 1.7, author: the WordPress team (latest version: 2.9)
Twenty Twelve: version: 1.9, author: the WordPress team (latest version: 3.0)

### wp-mu-plugins (1) ###

Pantheon: version: 0.1, author: Pantheon

### wp-plugins-active (1) ###

Jetpack by WordPress.com: version: 7.8, author: Automattic

### wp-plugins-inactive (2) ###

Akismet: version: 3.1.5, author: Automattic (latest version: 4.1.2)
Hello Dolly: version: 1.6, author: Matt Mullenweg (latest version: 1.7.2)

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1672
imagemagick_version: ImageMagick 6.8.8-10 Q16 x86_64 2015-03-10 https://www.imagemagick.org
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 86 GB
	imagick::RESOURCETYPE_DISK: -1
	imagick::RESOURCETYPE_FILE: 768
	imagick::RESOURCETYPE_MAP: 86 GB
	imagick::RESOURCETYPE_MEMORY: 43 GB
	imagick::RESOURCETYPE_THREAD: 8
gd_version: bundled (2.1.0 compatible)
ghostscript_version: 9.20

### wp-server ###

server_architecture: Linux 4.14.121-200.fc22.x86_64 x86_64
httpd_software: nginx/1.8.1
php_version: 7.3.10 64bit
php_sapi: fpm-fcgi
max_input_variables: 10000
time_limit: 120
memory_limit: 256M
max_input_time: 900
upload_max_size: 100M
php_post_max_size: 100M
curl_version: 7.40.0 NSS/3.21 Basic ECC
suhosin: false
imagick_availability: true

### wp-database ###

extension: mysqli
server_version: 5.5.5-10.0.23-MariaDB-log
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $

### wp-constants ###

WP_HOME: https://dev-packingjets.pantheonsite.io
WP_SITEURL: https://dev-packingjets.pantheonsite.io
WP_CONTENT_DIR: /srv/bindings/d8b52f3eefea48648a0787a568f58e7a/code/wp-content
WP_PLUGIN_DIR: /srv/bindings/d8b52f3eefea48648a0787a568f58e7a/code/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### jetpack ###

site_id: 168070842
ssl_cert: No
time_diff: undefined
version_option: 7.8:1571082304
old_version: 7.8:1571082304
public: Public
master_user: #1 jetpack
current_user: #1 jetpack
tokens_set: Blog User
blog_token: [redacted]
user_token: [redacted]
version: 7.8
jp_plugin_dir: /srv/bindings/d8b52f3eefea48648a0787a568f58e7a/code/wp-content/plugins/jetpack/
plan: free
HTTP_HOST: dev-packingjets.pantheonsite.io
SERVER_PORT: 10806
HTTPS: on
HTTP_FASTLY_CLIENT_IP: 2601:204:df80:cd00:c545:e425:1449:9608
HTTP_X_FORWARDED_FOR: 2601:204:df80:cd00:c545:e425:1449:9608, 2601:204:df80:cd00:c545:e425:1449:9608
HTTP_X_VARNISH: 1285729488
REMOTE_ADDR: 2601:204:df80:cd00:c545:e425:1449:9608
protect_header: {"trusted_header":"HTTP_X_FORWARDED_FOR","segments":0,"reverse":false}
full_sync: {"started":"Wed, 16 Oct 2019 20:09:39 +0000","queue_finished":"Wed, 16 Oct 2019 20:09:39 +0000","send_started":"Wed, 16 Oct 2019 20:09:44 +0000","finished":"Wed, 16 Oct 2019 20:09:44 +0000","sent":{"constants":1,"functions":1,"options":1,"users":1},"sent_total":{"constants":-1,"functions":-1,"options":-1,"users":1},"queue":{"constants":1,"functions":1,"options":1,"users":1},"config":{"options":true,"functions":true,"constants":true,"users":[1]},"total":{"constants":1,"functions":1,"options":1,"users":1}}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/dev-packingjets.pantheonsite.io","siteurl":"https:\/\/dev-packingjets.pantheonsite.io","WP_HOME":"https:\/\/dev-packingjets.pantheonsite.io","WP_SITEURL":"https:\/\/dev-packingjets.pantheonsite.io"}
idc_error_option: false
idc_optin: true
cxn_tests: {"7":{"name":"test__wpcom_connection_test","pass":false,"message":"Jetpack Connection test is not connected.: 200","resolution":"Please contact Jetpack support.","action":false,"severity":"critical","group":["default"],"type":"direct"},"8":{"name":"test__server_port_value","pass":false,"message":"The server port value is unexpected.","resolution":"Try adding the following to your wp-config.php file: define( 'JETPACK_SIGNATURE__HTTPS_PORT', 10806 );","action":false,"severity":"critical","group":["default"],"type":"direct"}}

Any other information you need, please don’t hesitate to ask and I can clarify it or provide more details as well.

This topic was modified 5 years, 1 month ago by Jose Castaneda. Reason: added missing image
This topic was modified 5 years, 1 month ago by Jose Castaneda. Reason: use correct links for images

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Contributor James Huff
(@macmanx)

5 years, 1 month ago

Hm, yeah I can’t quite wrap my head around what’s going on here.

We do have some considerations for places like Pressable and WPEngine where we just put the staging sites automatically in Staging Mode: https://jetpack.com/support/staging-sites/

I did find https://github.com/Automattic/jetpack/issues/2153 which references Pantheon, but it seems that has gone stale.

I reached out for some extra eyes on this, and haven’t heard back, but since you have quite a few details, would you mind reporting this at https://github.com/Automattic/jetpack/issues/new?template=bug_report.md instead?

Plugin Contributor James Huff
(@macmanx)

5 years, 1 month ago

Ah yeah, just confirming we don’t have a special auto-staging setup for Pantheon: https://github.com/Automattic/jetpack/blob/master/class.jetpack.php#L5897

Moderator Jose Castaneda
(@jcastaneda)

THEME COFFEE MONKEY

5 years, 1 month ago

Be happy to! Thanks for getting back ??

Moderator Jose Castaneda
(@jcastaneda)

THEME COFFEE MONKEY

5 years, 1 month ago

Cool beans, I’ll look at adding that to the jetpack_known_staging filter for now to get it working

Viewing 4 replies - 1 through 4 (of 4 total)

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