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Resolved

(@tommyliverpool83)

Hi there,

Having recently updated our website we have been experiencing issues with WordPress logging out periodically, especially when using the back end dashboard section after 2 or 3 clicks. We stripped all of the plugins and one by one re-added them all and discovered that its the Woo commerce plugin which is causing the issue. Everything is up to date so we are really puzzled as to what is causing this.

Thanks for your help.


### WordPress Environment ###

WordPress address (URL): https://claphamcycle.com
Site address (URL): https://claphamcycle.com
WC Version: 3.7.1
REST API Version: ? 1.0.2
Log Directory Writable: ?
WP Version: 5.2.4
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.22
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.6.35-cll-lve
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.7.1
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 45.09MB
Database Data Size: 39.52MB
Database Index Size: 5.57MB
wp_woocommerce_sessions: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.12MB + Index: 0.04MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_amazon_accounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_amazon_btg: Data: 1.62MB + Index: 0.77MB + Engine MyISAM
wp_amazon_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_amazon_feeds: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_amazon_feed_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_amazon_feed_tpl_data: Data: 0.53MB + Index: 0.08MB + Engine MyISAM
wp_amazon_feed_tpl_values: Data: 1.02MB + Index: 0.08MB + Engine MyISAM
wp_amazon_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_amazon_listings: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_amazon_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_amazon_markets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_amazon_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_amazon_payment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_amazon_profiles: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_amazon_reports: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_amazon_shipping: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_amazon_stock_log: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_em_bookings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_em_events: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_em_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_em_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_em_tickets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_em_tickets_bookings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_formmaker: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_formmaker_backup: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_formmaker_blocked: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_formmaker_display_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_formmaker_query: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_formmaker_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_formmaker_submits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_formmaker_themes: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wp_formmaker_views: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gg_attributes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gg_galleries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gg_galleries_resources: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gg_photos: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gg_settings_sets: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_gg_tags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_modula: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_modula_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ngg_album: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ngg_gallery: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ngg_pictures: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ninja_table_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 2.41MB + Index: 0.11MB + Engine InnoDB
wp_pmpro_discount_codes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmpro_discount_codes_levels: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pmpro_discount_codes_uses: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pmpro_group_discount_codes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmpro_memberships_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pmpro_memberships_pages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pmpro_memberships_users: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_pmpro_membership_levelmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pmpro_membership_levels: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_pmpro_membership_orders: Data: 0.16MB + Index: 0.25MB + Engine InnoDB
wp_postmeta: Data: 18.52MB + Index: 3.03MB + Engine InnoDB
wp_posts: Data: 11.48MB + Index: 0.44MB + Engine InnoDB
wp_redirection_404: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_redirection_items: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wp_redirection_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_sbi_instagram_posts: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_sfsi_jobqueue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_sfsi_shorten_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_stock_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_supsystic_tbl_columns: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_supsystic_tbl_diagrams: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_supsystic_tbl_rows: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_supsystic_tbl_tables: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_users: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpmm_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wsluserscontacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wslusersprofiles: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (26) ###

Akismet Anti-Spam: by Automattic – 4.1.2
Coming Soon Page & Maintenance Mode by SeedProd: by SeedProd – 5.1.0
Contact Form 7: by Takayuki Miyoshi – 5.1.4
Divi Icons Pro: by b3multimedia – 1.1.5
E20R: Single Use Trial Subscription for Paid Memberships Pro: by Thomas Sjolshagen @ Eighty/20 Results by Wicked Strong Chicks
LLC  – 1.2

Messenger Customer Chat: by Facebook – 1.3
Hide Admin Bar From Non-admins: by Stranger Studios – 1.0
Instagram Feed Pro Personal: by Smash Balloon – 5.1.2
MC4WP: Mailchimp for WordPress: by ibericode – 4.6.1
MailChimp Campaigns Manager: by MatthieuScarset – 3.2.4
Paid Memberships Pro: by Stranger Studios – 2.1.3
Paid Memberships Pro - Add Name to Checkout Add On: by Stranger Studios – .4
Paid Memberships Pro - Add PayPal Express Add On: by Paid Memberships Pro – .5.3
Paid Memberships Pro - Email Confirmation Add On: by Stranger Studios – .5
Paid Memberships Pro - Email Templates Add On: by Paid Memberships Pro – 0.7.2
Redirection: by John Godley – 4.4.2
Simple Website Redirect: by Micah Wood – 1.2.3
Theme My Login: by Theme My Login – 7.0.15
Social Media and Share Icons (Ultimate Social Media): by UltimatelySocial – 2.4.3
WooCommerce: by Automattic – 3.7.1
WordPress HTTPS: by Mike Ems – 3.4.0
WordPress Social Login: by Miled – 2.3.3
WP Event Aggregator Pro: by Xylus Themes – 1.5.6
WP Event Aggregator: by Xylus Themes – 1.5.11
WP Maintenance Mode: by Designmodo – 2.2.4
Show IDs: by 99 Robots – 1.1.3

### Inactive Plugins (1) ###

USM Premium: by UltimatelySocial – 12.7

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #2308 - /shop/
Basket: #2258 - /basket/
Checkout: #2259 - /checkout/
My account: #2260 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Divi Child
Version: 2.0
Author URL: 
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.0.2
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 11
Oldest: 2019-10-08 08:37:59 +0000
Newest: 2019-10-21 21:19:34 +0000

Pending: 1
Oldest: 2019-10-21 22:19:34 +0000
Newest: 2019-10-21 22:19:34 +0000

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Elvira K.
(@treibalen)

5 years, 4 months ago

Hi there @tommyliverpool83,

We stripped all of the plugins and one by one re-added them all and discovered that its the Woo commerce plugin which is causing the issue.

This is interesting! Can I ask you to run another test – to verify if the same issue persists with only WooCommerce plugin enabled and Storefront theme active?

It sounds like WooCommerce can conflict with another plugin on your site. From the first glance, there is a chance that this is WordPress Social Login or Theme My Login, but, honestly, plugin conflicts are so unpredictable that anything else can conflict too.

Let me know how that test goes. Cheers!

Thread Starter tommyliverpool83
(@tommyliverpool83)

5 years, 4 months ago

Hi Elvira,

Thank you so much for taking the time to reply.

I have disable all plugins and yet it still does it ??

Also when I login with my admin account it directs me straight to the dashboard? Not sure why it does that it didnt before.

Cheers

Tom

Thread Starter tommyliverpool83
(@tommyliverpool83)

5 years, 4 months ago

I am hesitant to change the theme because when I reinstate it, it seems to lose a lot of the styling which takes hours to put back in place

Thread Starter tommyliverpool83
(@tommyliverpool83)

5 years, 4 months ago

Ok just faced my fear and install storefront… same issue ??
Elvira K.
(@treibalen)

5 years, 4 months ago
Hi there @tommyliverpool83,

I have disable all plugins and yet it still does it ??
Ok just faced my fear and install storefront… same issue ??

Thank you for testing it! Now that’s weird indeed, I don’t see any issues with being logged out on my test site with WooCommerce and Storefront active. It makes me think that something else on your site can be responsible.

Could you please enable WP_Debug on your site, log in, make sure you’re logged out by the system as you described, and let us know if you see any logs for the moment when it happened?

You can read more about how to enable WP_Debug here:
https://www.ads-software.com/support/article/editing-wp-config-php/#wp_debug

Here are the basic steps:

1. Login to your site through FTP
2. Make a backup of wp-config.php
3. Open this file and add the code below
4. Save and re-upload this file

Find this line of code: define('WP_DEBUG', false);

Change it be this:
```
// Enable WP_DEBUG mode
define('WP_DEBUG', true);

// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);

// Disable display of errors and warnings 
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);
```
Once you’ve done that, try making that error happen again. You will find a debug.log file created in your /wp-content/ folder.

Thanks!
Elvira K.
(@treibalen)

5 years, 4 months ago

Hi there @tommyliverpool83,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Woo Commerce causing WordPress Logouts’ is closed to new replies.