Payment Error

  • Hello

    When testing out card connect we receive the following error as soon as the page loads.

    Payment error: Please make sure your card details have been entered correctly and that your browser supports JavaScript.
    Payment error: Order Declined : Invalid card

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author RexAK

    (@rexak)

    I am not sure, however, it looks like this is an issue with your theme.
    On your Checkout pages, I’m not seeing the JS from the plugin being loaded. Please disable this theme, and switch to a WP default theme, and test again.
    It also look like your theme is submitting the payment form before the inputs can be filled.

    I have seen similar JS issues with plugins that combine JS files or preload them or other “performance” enhancements, like loading from footer etc. Also disable those if you have them.

    Thread Starter frontpor

    (@frontpor)

    Thanks @ccolotti and @rexak ! I was able to get it resolved

    Plugin Author RexAK

    (@rexak)

    @frontpor Great!
    Would you mind letting us know what the fix was, so we can be better equipped when this happens again?

Viewing 4 replies - 1 through 4 (of 4 total)
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