Direct Stripe Plugin not working

  • philf321

    (@philf321)


    5 years ago

    Hi there,

    unfortunately, the direct stripe plugin has stopped working on our site….

    It used to work – so if someone would like to join, after entering their details and pressing Submit, the Stripe overlay would show. However, now the area where the overlay is expected just fades – looking like it is expecting an overlay over the top.

    We added the button originally by clicking the button to add the plugin, which generates the [direct-stripe value=….] code in the content.

    To try and investigate the issue we have:
    – disabled and re-enabled the plugin.
    – switched to try to connect to the test interface, and back to Live (by setting API keys).
    – confirmed we are on the latest version of the plugin (v 3.0.1)
    – the website has got an SSL certificate.
    – there is nothing on the browser saying any pop-ups have been blocked.

    Any help to resolve would be greatly appreciated ??

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter philf321

    (@philf321)

    We also tried using Chrome and Safari, and it gets the same issue so its not a browser issue… any other suggestions? any help would be great ??

    Plugin Author Nicolas Figueira

    (@nahuelmahe)

    Hello @philf321 ,

    Thank you for using Direct Stripe.

    I could see at https://www.railinnovationgroup.com/become-a-member/ that the Stripe button is hidden via CSS code in the child theme’s stylesheet and the js is not properly loading.

    Could you test the Direct Stripe button on a page with all other plugins deactivated and switching to the default twentynineteen theme? That could help identify a possible interference.

    Best regards,

    Thread Starter philf321

    (@philf321)

    Hi @nahuelmahe, thank you very much for getting back to me ??

    Thank you for identifying that the button is hidden behind CSS code in the child themes style sheet.

    Apologies, I am not very technical, and have tried to get it working again, and have the following further information:

    – the button used to work as is… however, it stopped working.
    – I’ve also tried using the button on the page https://www.railinnovationgroup.com/start-up-rail/ but I get the same issue there.
    – Apologies, but I really don’t know how to follow your suggestion: “Could you test the Direct Stripe button on a page with all other plugins deactivated and switching to the default twentynineteen theme? ” please can you advise, how I would know if all other plugins are deactivated? Also what do you mean by switching to the default twentynineteen theme? is this a button preference?

    Apologies, we are not very technical, we just set up the website and as long as it works ??

    Thank you very much for any further help you can give ??

    Plugin Author Nicolas Figueira

    (@nahuelmahe)

    Hello @philf321 ,

    Did you change anything on the website for the button to stop working? ( changed theme or plugin )

    Could you run tests with other plugins deactivated and switching to the default theme? That would help you find possible conflicts.

    Best regards,

Viewing 4 replies - 1 through 4 (of 4 total)
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