Non-existent support

  • The plugin might be interesting but the pre-sell quest service doesn’t work. I sent two tickets on 22 and 29 October 2019, number 36270 e 36287 after about 15 days of waiting still no response.
    I think it’s absurd how can I buy a product if I don’t get the necessary clarifications?
    A serious company must respond promptly to the requests of the potential customer.
    I don’t think I’ll buy this plugin.

    A few days after the review, I was contacted by the owner who kindly explained to me the reason for the delays in the support.
    Now the support is much more efficient.
    I hope you continue like this.

Viewing 3 replies - 1 through 3 (of 3 total)

  • @nicoladamato79 im afraid so, but they also do not reply to support tickets after you purchase the product.

    @nicoladamato79,

    We are sorry about the delay to reply to your pre-sales questions. We have updated your tickets.

    @nicoladamato79, Could you please update your ticket with your WP nickname, that way we can check your issue faster. W

    We look forward to hearing from you

    Thread Starter nicoladamato79

    (@nicoladamato79)

    A few days after the review, I was contacted by the owner who kindly explained to me the reason for the delays in the support.
    Now the support is much more efficient.
    I hope you continue like this.

Viewing 3 replies - 1 through 3 (of 3 total)
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