No events recorded

  • Resolved martaxerra

    (@martaxerra)


    5 years ago

    Hi,
    I installed your plugin and tried to add to cart some of my products, but I can’t see any events being pushed to Analytics, even by checking the real time section. Shouldn’t I see some “add to cart”, “view content” or “Product Clicks” events?

    Thanks
    marta

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Conversios

    (@tatvic)

    Hey @martaxerra ,

    I have had a look at your store and found that currently there are 2 scripts of gtag.js (Screenshot) running on your store, Please remove the one of the scripts that is not via our plugin.

    Please let me know once you perform above step.

    Regards.

    Thread Starter martaxerra

    (@martaxerra)

    Hi,
    I removed the tag from theme options section, but now the tag assistant finds no tags. Should events tracking be working now? Could you check if it seems running?

    thanks
    marta

    Thread Starter martaxerra

    (@martaxerra)

    Update: I still can’t see any real-time events

    Plugin Author Conversios

    (@tatvic)

    Hey @martaxerra ..

    I have had a thorough look at your store and found that till checkout page the plugin is working as expected and I could not proceed because I cannot make a paid transaction. But I found there are 2 GA scripts at checkout page (Screenshot), So I think because of that the data are not being pushed into GA. Please resolve this at your end.

    And also make sure that the Enhanced Ecommerce options are enabled in GA.

    Hope this would help you.

    • This reply was modified 5 years ago by Conversios.
    Plugin Author Conversios

    (@tatvic)

    Hope you have received the solution here.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘No events recorded’ is closed to new replies.