• Resolved kingsenglishschools

    (@kingsenglishschools)


    I recently installed site kit on my wordpress site, [ redundant link removed ] but it isn’t showing me any data. It says that the components are connected like google analytics and search console but nothing is loading on any of it. I’ve tried simple fixes like disabling my adblocker, adjusting settings in each of the accounts, but nothing seems to be fixing it. I have installeed the latest updates for both wp and my genesis theme. Help.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 19 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    @kingsenglishschools Can you check Site Kit from an incognito browser window, while disconnecting the Analytics module and connecting again?

    If that fails please share any console errors which may appear on the dashboard which is not displaying any data.

    Plugin Support James Osborne

    (@jamesosborne)

    @kingsenglishschools Firewalls, security plugin configurations or hosting environments may be impacting setup, in order to troubleshoot can you inform me of the below:
    – Your website URL, the site you mentioned seems down at the moment
    – Your Site Health information
    – Do you have any security suite setup on your site at host level, such as ModSecurity?

    Thread Starter kingsenglishschools

    (@kingsenglishschools)

    Hi James,
    Thanks for your help, really, I’m new to all of this and doing my best to figure it out so I appreciate your time and effort to help me.

    I uninstalled the analytics and reactivated it in an incognito browser. Same issue.. never ending loading,
    The website url is [ also redundant link removed ]
    for security, I wasn’t the one initialy to set up the site, but it looks like I have security plugins like WP bruiser, Askinet spam filter and Jetpack
    I’ve copied the site health info for you and pasted it here.

    
    ### wp-core ###
    
    version: 5.3
    site_language: en_GB
    user_language: en_GB
    timezone: +01:00
    permalink: /%postname%/
    https_status: true
    user_registration: 1
    default_comment_status: open
    multisite: false
    user_count: 67
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /home/209928.cloudwaysapps.com/trxgcvgdjp/public_html
    wordpress_size: 48.32 MB (50663297 bytes)
    uploads_path: /home/209928.cloudwaysapps.com/trxgcvgdjp/public_html/wp-content/uploads
    uploads_size: 115.88 MB (121514135 bytes)
    themes_path: /home/209928.cloudwaysapps.com/trxgcvgdjp/public_html/wp-content/themes
    themes_size: 7.34 MB (7699326 bytes)
    plugins_path: /home/209928.cloudwaysapps.com/trxgcvgdjp/public_html/wp-content/plugins
    plugins_size: 82.36 MB (86361518 bytes)
    database_size: 11.07 MB (11607113 bytes)
    total_size: 264.97 MB (277845389 bytes)
    
    ### wp-dropins (1) ###
    
    advanced-cache.php: true
    
    ### wp-active-theme ###
    
    name: Kings English Education Pro Theme (education-pro)
    version: 3.0.0
    author: SteelDesign
    author_website: https://www.steel-design.com/
    parent_theme: Genesis (genesis)
    theme_features: menus, post-thumbnails, title-tag, automatic-feed-links, body-open, genesis-inpost-layouts, genesis-archive-layouts, genesis-admin-menu, genesis-seo-settings-menu, genesis-import-export-menu, genesis-readme-menu, genesis-customizer-theme-settings, genesis-customizer-seo-settings, genesis-auto-updates, genesis-breadcrumbs, genesis-menus, genesis-structural-wraps, widgets, html5, genesis-responsive-viewport, custom-header, custom-background, genesis-footer-widgets, genesis-after-entry-widget-area
    theme_path: /home/209928.cloudwaysapps.com/trxgcvgdjp/public_html/wp-content/themes/education-pro
    genesis_recommendations: This theme uses theme supports that are no longer required in Genesis 3.0+: "genesis-responsive-viewport" theme support can be removed
    
    ### wp-parent-theme ###
    
    name: Genesis (genesis)
    version: 3.2.1
    author: StudioPress
    author_website: https://www.studiopress.com/
    theme_path: /home/209928.cloudwaysapps.com/trxgcvgdjp/public_html/wp-content/themes/genesis
    
    ### wp-themes-inactive (5) ###
    
    Twenty Fifteen: version: 2.5, author: the WordPress team
    Twenty Nineteen: version: 1.4, author: WordPress Team
    Twenty Seventeen: version: 2.2, author: the WordPress team
    Twenty Sixteen: version: 2.0, author: The WordPress Team
    Twenty Twenty: version: 1.0, author: WordPress Team
    
    ### wp-plugins-active (21) ###
    
    Akismet Anti-Spam: version: 4.1.3, author: Automattic
    Breeze: version: 1.1.2, author: Cloudways
    Classic Editor: version: 1.5, author: WordPress Contributors
    Delete Expired Transients: version: 2.0.7, author: WebAware
    Embed Plus for YouTube - Gallery, Channel, Playlist, Live Stream: version: 13.1.2.2, author: Embed Plus for YouTube Team
    Genesis eNews Extended: version: 2.1.1, author: Brandon Kraft
    Genesis Responsive Slider: version: 1.0.1, author: StudioPress
    Jetpack by WordPress.com: version: 7.9, author: Automattic
    ManageWP - Worker: version: 4.9.2, author: GoDaddy
    Really Simple SSL: version: 3.2.6, author: Rogier Lankhorst, Mark Wolters
    RumbleTalk Chat: version: 5.6.7, author: RumbleTalk Ltd
    Simple Membership After Login Redirection: version: v1.3, author: smp7, wp.insider
    Simple WordPress Membership: version: 3.9.2, author: smp7, wp.insider
    Site Kit by Google: version: 1.0.4, author: Google
    Stop User Enumeration: version: 1.3.24, author: Fullworks
    Torro Forms: version: 1.0.8, author: Awesome UG
    WordPress Backup & Security Plugin - BlogVault: version: 1.881, author: Backup by BlogVault
    WPBruiser: version: 3.1.34, author: Mihai Chelaru
    WP Mail SMTP: version: 1.7.1, author: WPForms
    WP PayPal: version: 1.1.3, author: naa986 (latest version: 1.1.4)
    WP Simple Paypal Shopping cart: version: 4.4.8, author: Tips and Tricks HQ, Ruhul Amin, mra13
    
    ### wp-plugins-inactive (3) ###
    
    bbPress: version: 2.6.1, author: The bbPress Contributors
    Genesis Footer Builder: version: 1.3.5, author: Shivanand Sharma
    WP Menu Icons Lite: version: 1.0.4, author: AccessPress Themes
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1673
    imagemagick_version: ImageMagick 6.8.9-9 Q16 x86_64 2019-05-13 https://www.imagemagick.org
    imagick_limits: 
    	imagick::RESOURCETYPE_AREA: 2 GB
    	imagick::RESOURCETYPE_DISK: -1
    	imagick::RESOURCETYPE_FILE: 768
    	imagick::RESOURCETYPE_MAP: 2 GB
    	imagick::RESOURCETYPE_MEMORY: 1,000 MB
    	imagick::RESOURCETYPE_THREAD: 1
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 9.26
    
    ### wp-server ###
    
    server_architecture: Linux 3.16.0-5-amd64 x86_64
    httpd_software: Apache/2.4.10 (Debian)
    php_version: 7.0.33-1~dotdeb+8.1 64bit
    php_sapi: fpm-fcgi
    max_input_variables: 2500
    time_limit: 60
    memory_limit: 256M
    max_input_time: 60
    upload_max_size: 10M
    php_post_max_size: 10M
    curl_version: 7.38.0 OpenSSL/1.0.1t
    suhosin: false
    imagick_availability: true
    htaccess_extra_rules: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 5.5.62-0+deb8u1-log
    client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $
    
    ### wp-constants ###
    
    WP_HOME: https://www.kingsenglishschools.com/
    WP_SITEURL: https://www.kingsenglishschools.com/
    WP_CONTENT_DIR: /home/209928.cloudwaysapps.com/trxgcvgdjp/public_html/wp-content
    WP_PLUGIN_DIR: /home/209928.cloudwaysapps.com/trxgcvgdjp/public_html/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    
    ### jetpack ###
    
    site_id: 87840620
    ssl_cert: No
    time_diff: undefined
    version_option: 7.9:1572974326
    old_version: 7.8:1569946459
    public: Public
    master_user: #4 gary-steel ([email protected])
    current_user: #5 grafikyz ([email protected])
    tokens_set: Blog User
    blog_token: #AXzzYc3P^AzgXt$X)ZyP419heOHw6ec
    user_token: 1Ln!2YU&dkVFV5ye(PTs4On$)IZg@d%s
    version: 7.9
    jp_plugin_dir: /home/209928.cloudwaysapps.com/trxgcvgdjp/public_html/wp-content/plugins/jetpack/
    plan: free
    HTTP_HOST: www.kingsenglishschools.com
    SERVER_PORT: 80
    HTTPS: on
    HTTP_X_FORWARDED_FOR: 41.141.17.107, 127.0.0.1
    HTTP_X_REAL_IP: 41.141.17.107
    HTTP_X_VARNISH: 6818733
    REMOTE_ADDR: 127.0.0.1
    protect_header: {"trusted_header":"HTTP_X_REAL_IP","segments":0,"reverse":false}
    full_sync: {"started":"Mon, 21 Oct 2019 09:14:58 +0000","queue_finished":"Mon, 21 Oct 2019 09:14:58 +0000","send_started":"Mon, 21 Oct 2019 09:15:00 +0000","finished":"Mon, 21 Oct 2019 09:15:00 +0000","sent":{"constants":1,"functions":1,"options":1,"users":1},"sent_total":{"constants":-1,"functions":-1,"options":-1,"users":1},"queue":{"constants":1,"functions":1,"options":1,"users":1},"config":{"options":true,"functions":true,"constants":true,"users":[5]},"total":{"constants":1,"functions":1,"options":1,"users":1}}
    sync_size: undefined
    sync_lag: 0 seconds
    full_sync_size: undefined
    full_sync_lag: 0 seconds
    idc_urls: {"home":"https:\/\/www.kingsenglishschools.com\/","siteurl":"https:\/\/www.kingsenglishschools.com\/","WP_HOME":"https:\/\/www.kingsenglishschools.com\/","WP_SITEURL":"https:\/\/www.kingsenglishschools.com\/"}
    idc_error_option: false
    idc_optin: true
    cxn_tests: All Pass.
    
    ### genesis ###
    
    theme_version: 3.2.0
    db_version: 3200
    first_version: 2.1.2
    update: true
    site_layout: content-sidebar
    comments_posts: 1
    trackbacks_posts: 1
    content_archive: excerpts
    image_size: large
    image_alignment: alignleft
    posts_nav: numeric
    blog_cat_num: 3
    header_scripts: <!-- Respond.js for IE8 support media queries -->
        <!--[if lt IE 9]>
          <script src="https://oss.maxcdn.com/respond/1.4.2/respond.min.js"></script><!-- Facebook Pixel Code -->
    <script>
      !function(f,b,e,v,n,t,s)
      {if(f.fbq)return;n=f.fbq=function(){n.callMethod?
      n.callMethod.apply(n,arguments):n.queue.push(arguments)};
      if(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version='2.0';
      n.queue=[];t=b.createElement(e);t.async=!0;
      t.src=v;s=b.getElementsByTagName(e)[0];
      s.parentNode.insertBefore(t,s)}(window, document,'script',
      'https://connect.facebook.net/en_US/fbevents.js');
      fbq('init', '2425667770851087');
      fbq('track', 'PageView');
    </script>
    <noscript><img height="1" width="1" style="display:none"
      src="https://www.facebook.com/tr?id=2425667770851087&ev=PageView&noscript=1"
    /></noscript>
    <!-- End Facebook Pixel Code --><script>
    breadcrumb_front_page: true
    breadcrumb_posts_page: true
    comments_pages: true
    content_archive_thumbnail: true
    trackbacks_pages: true
    upgrade: 1
    footer_text: [footer_copyright before="Copyright "] · [footer_childtheme_link before="" after=" on"] [footer_genesis_link url="https://www.studiopress.com/" before=""] · [footer_wordpress_link] · [footer_loginout]
    entry_meta_before_content: [post_date] by [post_author_posts_link] [post_comments] [post_edit]
    entry_meta_after_content: [post_categories] [post_tags]
    
    
    Renee Johnson

    (@reneesoffice)

    @kingsenglishschools thanks so much for this information!

    Is it possible for you to send us a screenshot of your dashboard and any browser console errors you might see? You can use software like https://jumpshare.com/ to make a screenshot and share the link. Thanks again!

    Renee Johnson

    (@reneesoffice)

    @kingsenglishschools we’ve just released version 1.1.0 and advise updating. It would be great if you could let us know if your issue is resolved or reply with any further information. Thanks!

    Thread Starter kingsenglishschools

    (@kingsenglishschools)

    I did the update and I’m still having the same issue. Nothing has changed

    Plugin Support James Osborne

    (@jamesosborne)

    @kingsenglishschools Thanks for the update. Can you temporary disable the WPBruiser plugin along with the Youtube Embed Plus plugin (which uses a Google PHP API library) before then checking again from a browser incognito window?

    Thread Starter kingsenglishschools

    (@kingsenglishschools)

    Hi, thanks again for helping with this.
    deactivated the wpbruiser and the youtube embed but it still doesn’t seem to be loading any information.

    Plugin Support James Osborne

    (@jamesosborne)

    @kingsenglishschools Thanks for the update. Can you also check with the Breeze plugin temporarily deactivated?

    Thread Starter kingsenglishschools

    (@kingsenglishschools)

    Hi James,
    I installed the newest update and it looks like all the data has loaded for me now. Thank you so much for all your help, I really appreciate it.

    Plugin Support James Osborne

    (@jamesosborne)

    @kingsenglishschools Thats good to know, many thanks for the follow up. If you are enjoying the plugin be sure to leave a review.

    I did the update I’m despite everything having a similar issue. Nothing has changed

    Plugin Support James Osborne

    (@jamesosborne)

    Hi @nonmarket Can you please open a new support topic as per forum guidelines and we would be happy to assist from there.

    Please include all relevant information to your support topic, including your Site Health Information, which can help us troubleshoot your specific case.

    I have installed google site kit on my website https://pakistanlime.com and every thing was working fine then I installed and delete propellerads plugin and after this step my Google site kit plugin is not showing any information. Help me

    Plugin Support James Osborne

    (@jamesosborne)

    @abidrana If you’d like to open a new support topic and share your Site Health information we can hopefully assist.

    If you prefer to share your Site Health information privately you can use this form.

Viewing 15 replies - 1 through 15 (of 19 total)
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