Elementor problem

  • Resolved 12lucac

    (@12lucac)


    5 years ago

    Hi,
    For some reason, I have an issue when I install cookiebot.
    When I put cookiebot on Cookie-blocking mode: automatic, my hero section doesn’t charge correctly using google chrome on certain computers (although when using Incognito mode it works normally) until I consent the use of cookie.
    Here a screenshot of the problem: https://imgur.com/fHKrLMc
    Here how it should be: https://imgur.com/a/LrzCO4e

    Link to the website: https://www.thedigiking.com

    Thanks in advance for your help!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Richard

    (@rvcybot)

    Hi @12lucac,

    I don’t see anything wrong with your page on either Chrome or Firefox.

    You mentioned that certain computers have issues, is it possible these need to have the browser updated?

    Thread Starter 12lucac

    (@12lucac)

    Hi Richard,

    I managed to solve the hero section that was not extended correctly.
    I forgot to put, in the theme configuration (right now I’m using OceanWP), the container width to maximum and just extended the hero section with the extender section of Elementor (although before it seemed to work correctly before installing CookieBot in auto mode).

    Right now the only missing things are the particles created through Particlejs inserted with Elementor Addons Elements.

    I just updated Chrome but the problem persists.
    I also tried using Firefox and Opera as a test, they don’t show any problem.

    Do you have any suggestions?

    Thanks for your help!

    Plugin Support Richard

    (@rvcybot)

    Hi @12lucac,

    Are you using Chrome for Windows or OSX?
    Because I see the particles, and the automatic script is active.
    This seems to work on Firefox, Chrome, Edge and Internet Explorer (tested on Windows 10).

    Plugin Author cookiebot

    (@cookiebot)

    Hi @12lucac,

    We just made an update (3.4.0) which should fix this bug.

    Let us know if you still have issues.

Viewing 4 replies - 1 through 4 (of 4 total)
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