The response is not a valid JSON response.

  • ravener

    (@ravener)


    5 years ago

    Greetings,
    So I just joined the webteam for our gerbil community. We are using Ultimate Membership Pro. We have paid subscriptions and have access to some website content depending on the type of subscription.

    Since around october, we are having an issue with our User Page (or Member Portal, as we call it). One of our webmasters made a message on the User Page and we never were able to get the actual member options back.

    – When we put in the UMP code for the user page, either we put text or not, we get this error : Updating failed. Error message: The response is not a valid JSON response.
    You can see it on these pictures :
    https://drive.google.com/file/d/1gA2pz7snbU-fyJGZPOCF6yS3CdQwT-aX/view?usp=sharing
    and https://drive.google.com/file/d/1bSp_Dz4CbudLyKVUHhk9h5c_sJyN0Lye/view?usp=sharing

    And when that happens, this is what we see on the User Page (notice how the WP menu doesn’t even show up) : https://drive.google.com/file/d/1dOitTMBpS5LjaSfRdGGa4vETZ6oQXHrR/view?usp=sharing

    – However, if we only input text, it does update without issue.
    https://drive.google.com/file/d/1PGdMBlyw0Gw4CwZPvUWYBaSBv0h_Mfr4/view?usp=sharing

    And when we do that, we get this result : https://drive.google.com/file/d/1YZ6SzoGzAcq3y1aXew6St-4_EiTKrU20/view?usp=sharing

    – The page IS set up has User Page and always was. I also tried changing it to another page I had just created, with the same results.

    – Also, all the other UMP pages are working without any issue.

    – We use the Classic Editor plugin. We don’t get the error message but it ends up with the same result. It’s by using the actual editor (or block editor as called by the plugin) that I got the error and realised it might not come from Ultimate Membership Pro, but from WordPress.

    – All plugins are up-to-date, and so is WordPress. Only thing that is not up-to-date is our PHP version, which is at 7.2.23. I asked my fellow webmasters to contact our hosting company so they can update it, but I doubt it has anything to do with it.

    – I tried running Health Check & Troubleshot but it didn’t give me anything relevant.

    All I found about this error is that it usually happens when people try to upload a picture, but that’s not our case here.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator James Huff

    (@macmanx)

    Since that is a commercial plugin, we ask that you please go to their official support channel, so you can get support from the people who know it best: https://support.wpindeed.com

    Forum volunteers are not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

    Thread Starter ravener

    (@ravener)

    Yeah but the issue doesn’t seem to be coming from Ultimate Membership Pro but from WordPress itself, that’s why I asked it here instead of on their’s.

    I’ll still ask ask them on their support forum but it think the issue should be looked at from the WordPress point of view.

Viewing 2 replies - 1 through 2 (of 2 total)
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