Unable to update

  • levseltzer

    (@levseltzer)


    5 years ago

    When I first installed the plugin it worked. Since then there have been several updates, but none of them would auto-install. This is the only plugin that gives me errors for auto-update. After a year or two of receiving these errors, I am giving up and deleting the plugin from the two sites that had it.

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  • Plugin Contributor SkyVerge

    (@skyverge)

    Hey @levseltzer,

    Thanks so much for reaching you. I’m so sorry to hear about these issues with updating the plugin.

    We haven’t received any reports with auto-update issues previously so I’d really love to have a chance to look into this issue on your site and see if there’s anything we can do from our plugin to fix the updating errors you’ve experienced.

    If you’d be willing to help us out, I’d really appreciate it if you could contact support through our site so we can get direct access to your site and take a closer look into this. When you reach out, please mention this thread URL so our team knows what the issue is regarding.

    I look forward to hearing from you ??

    Thanks so much!

    Tamara

Viewing 1 replies (of 1 total)
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